Red Funnel UK Tracking Order Status

Excellent customer service via phone and email. Big thanks to Laura & another chap that I spoke to on the phone.

Very very happy for Chloe. She help me lots. Even we don’t know where we are going. Because our journey are unplanned. She gave us so many hints and travel things. Appreciate to her. Many thanks.

I had made an accidental booking, so I made a second booking and called to cancel the first booking within 24 hours of placing the booking for July (4 months away). Sorry we can only give you a 50% refund, are you taking the p*ss? That is genuinely awful policy, what a terrible company. Edit: Ok so customer services did reach out and resolve this. It has turned this situation in to a more positive experience. Thank you Red Funnel customer services. I think you should seriously consider a more lenient cancellation policy though e.g. 48 hours to cancel for a full refund (depending on how close the booking is to the actual date of departure).

Thanks to your two ladies last Tuesday morning when it was a really foggy morning, I was able to make my appointments on the Isle of Wight. Whilst other people were getting frustrated with the fog these two ladies stayed calm and relaxed and really helpful. Unfortunately I have forgotten their names One had black hair the other was wearing a hijab can you please thank them on behalf of me Simon

I cannot thank Red Funnel enough. I have always found the service on board excellent. Last night, 1st Jan 2023, 7.30 from Cowes, IOW, the crew went beyond their normal duties, I am sure. My dip lights went and I asked the officer on board if someone may be able to check my dip and headlights. A big thank you to Chris who checked all the fuses. A big thank you to the rest of the crew to ensure I was parked safely while I waited for recovery. A big thank you to Liam for sussing the issue and phoning recovery with the information. Thanks guys. I arrived home safely. I wish you the very best for 2023.