Recovapro Tracking Order Status

Appalling customer service. Product under a year old and not working. Customer service are dreadful, poor responses which don’t make sense then unable to contact them after that. Their phone line doesn’t work and they don’t answer emails. When I got hold of Andrew the Co-founder, he started to get some traction on the complaint, communicated well and got it to resolution quickly but not before Customer Services had threatened me following a poor review on Trustpilot.

I purchased my Recovapro massager from Westfields and there is no denying that it is a really great product. It developed a fault and as it was still within warranty, Recovapro replaced it. The process with customer service could have been be a little smoother as there is no telephone contact, however, they kept in touch regularly via email, were polite and professional all the way through and picked up my item via Royal Mail from my home address and promptly delivered a new massager within two weeks, so very pleased with the overall outcome and happy to be using my Recovapro massager once again.

After several e mails and very slow response( up to a week) the recovapro was collected for repair. However on return item is not working and I am getting no response from Recovapro. The telephone number supplied does not function.

I had a problem with my charger your employee was very helpful and even checked to see if the replacement worked ok

I had a knee operation a year ago and a thigh muscle op 10 years ago. I've had problems with the knee and thigh ever since. The muscles are constantly tight and it's painful to walk. TWO 10 Minute goes with my new massager light version the pain has drastically reduced. I never right reviews, but this machine is fantastic. I now want the pro version . Need to start saving. Thank you so much the pains gone.