My Photo Puzzle Tracking Order Status

My mother in law bought us a 1000 piece puzzle but some pieces don't fit so unable to finish the puzzle. She has emailed them but has had no answer at all. Very poor customer service

I have ordered from puzzle you the last couple of Christmas's and i have to say i have had no issues. From ordering to door delivery it took less than a week, which is pretty impressive as these come from Germany. Good communication, emails sent every step of the way. The puzzles feel expensive but are of good quality and i have been delighted with the results. Just make sure your photos are a good quality. They make great presents and the recipients loved them too. I would highly recommend

Not the best The puzzle does not come with a reference printed completed photo - how are people supposed to complete it? Also, they ship to some EU countries, but not others. I can't understand why. Their customer support is pretty much "hope you understand but no".

I ordered a picture of my nephew for my sister's birthday, in the form of a 500 piece jigsaw. It was delivered on time, safely, and is of very high quality. I felt informed and that I could trust the company throughout the process and I very much endorse their product and business--great stuff!

It was my first time to ever buy from this business. The quality of the puzzle I purchased was beautiful and I loved adding the personalised photos as it was a present for my nephew. Unfortunately, when he was putting the puzzle together he noticed a piece missing (it's likely he misplaced the piece) and when I reached out to PuzzleYou to see if they could help they were so quick to respond to me, very polite and extremely helpful and they sent me what I was missing straight away. A wonderful experience and my nephew loves his new puzzle. I will definitely be buying from this company again. Great quality items and great customer service:-)