Pretty Party Tracking Order Status

I have absolutely loved this company for about three years. Never had an issue up until early 2023. I have placed two orders since March and referred my friend to them as well, and neither of us have received our items. It’s been over two months. I have contacted the support team multiple times and have received no response. There is no phone number listed & now their website is down. I would like my order and pray they will open back up soon.

The Ruby is brilliant. I’ve never been able to use pony extensions with just velcro because they always sag… i know you know what I mean. Lol but the bar that runs through the Ruby is CHEF’S KISS. You can kinda pinch it and it pops up for a high pony and stays! I wore it in different styles daily walking the streets of Vegas and pool parties non-stop for a week and it remained in perfect condition! Will return for more!

I’ve suffered tremendous hair loss due to stress & health, my older sister purchased the Ruby for me & it was a perfect match. It made me feel so much better about myself. For some reason the tip broke. I messaged & got a rapid response. They offered me a replacement. So my experience has been wonderful. I have told everyone about this company & will continue to do so. I will be a return customer.

I have just received my platinum blonde ponytail, lovely colour and feels nice but does not stay in at all. I've tried high ponytails etc and wrapped the wire around and around tight which I should mention is very long,it sticks out. It literally was pulling my own hair it's that heavy. Disappointed

When I ordered my Ruby ponytail I received an email that said I would receive an email in 1-3 business days with a tracking number. 10 days later no email. I called 2x, messaged on IG, sent 2 emails - finally I received an email saying it was backordered and would ship in 1-2 weeks. I wish I would have known that when I ordered. The customer service is certainly not great. I hope I receive what I ordered - who knows.