Photobook UK Tracking Order Status

Really good platform, very versatile and flexible. I love the finish of the book, the photo quality is very vivid and crisp. I want to share a link to friends who are looking for photobook solution. Do you have a loyalty link or share to friends benefit?

I ordered a 2023 A3 photo poster calendar. It is difficult to get this, so I was glad to find a company who were still printing these. It was simple to upload the photos and the price seemed reasonable, £3.60 for the photo calendar, well that was until I got to the shipping section. I was charged £11.95 for shipping. I was shocked as this is a UK based company, surely shipping shouldn't cost that much. The calendar arrived quickly, but the quality wasn't as good as the ones that I used to order from Planet Photo, but unfortunately they have gone out of business.

I've used them a lot - the photobook editor can be clunky but I'm used to it, and the quality has always been pretty good. I'm also used to the very high delivery charges, but with the initial discounts that's usually evened out so they come in at about the same price as other companies. But for Christmas I ended up needing eight items and hadn't factored in that they charge the same high delivery on each item, even though they are all coming in the same package and every other company would be offering discounts on multiple items. Obviously the high delivery charges are just there to make money and I got stung this time, paying way over what I would have got elsewhere. Won't use them again, they're no better or worse than other companies but the charges have left a bad taste this time (and, for the first time, the quality had actually dipped, there's a few pages with slight colour distortion).

Horrible service! Took ages to deliver.

They have been brilliant up to now but I now have a problem and am unable to contact them. I have tried email (correct address) given on this site to a previous customer, their own app says Id is invalid, don't know what to do now to get an answer. My app is telling me my order is in progress and email telling me has been despatched. Urgent now, as a present.