Oncros Tracking Order Status

The company got in touch with me and issued me a 10% discount which I have received, I am waiting for the replacement part to arrive, apparently my complaints went into their spam folder so I will give them the benefit of the doubt and I appreciate their solution to the problem of the broken treadmill.

UPDATE: 29/7/24 They gave me half my money back and i found out why it wasnt starting. I didnt have the red magnet. Its working fine now. 😬 Sorry Oncross. Where do I start 🤔 Purchased Treadmill. It arrived with no instructions. When I plugged it in, it showed E7 monitor which I was advised by a friend that it was something to do with the wires. Having no clue. I emailed them and threatened them with Trading Standards. They offered me discounts and I eventually accepted half my money back as got fed up. Customer Service was the only thing I thought was good. They always answered my emails. Sadly that was the only positive thing about the company.

Worried about the reviews. However my experience has been really good. Purchased a treadmill and it came within 4 days after placing the order. Works perfectly fine even though the piece you use to adjust the screen display was broken which wasn’t a deal breaker. Over all very satisfied and would recommend

Great service, quick to come and simple to order and free delivery too.

I've brought a treadmill from this company on Saturday, I'm really unsure as to whether this is a scam company, I'm really hoping it's not as I've spent £179. I'm worried in case my item doesn't arrive & I'm not able to get a refund