ODD Ball Tracking Order Status

I have recently paid £152 for two odd balls ,one of them was not the colour I order for visually impaired / very limited vision children . More importantly neither of them can be used , as despite following the YouTube setting up video as well as the instructions contained in the leaflet , they have failed to charge and cannot be used . I have been asked to send videos to show I have set it up correctly and have yet to hear back , but surely if it were anything other than easy to set up , the instructions issued with the purchase should be more comprehensive .

I bought this for my son and after initial problems charging the ball (wrong port, user error!) the ball is now working well. My son is very pleased. I note from other reviews about the latency which is something he encountered too but will alert my son to the reason and am sure that will resolve the issue. The communication from the company is fabulous, very polite prompt response with eagerness a to help and assist. Many thanks

Great customer support, quick to reply and friendly.

After a bad experience with no shipping and no reply for weeks, my experience totally turned around. I got contacted by the people in charge and they were very extremely helpful. I received all the ODD balls immediately and was also compensated generously. The family and I, especially the teenagers, are very happy because ODD ball is an awesome product or actually "music instrument" you can say!

I bought the oddball in December as a Christmas present, despite the website stating it was out of stock until January. I anticipated the delay, but when I saw the item advertised as back in stock with next day delivery before receiving mine, I became frustrated. After reaching out via social media and email, I got no response. Oddly, my ball arrived the next day without any acknowledgment. A week later, I received an email implying the delay wasn’t their fault, but given the fact that I didn’t get an email to tell me it has been dispatched like I was told I would, and it turned up the day after I complained, it raised doubts. I think that if it weren’t for me chasing, I may still be waiting for my ball. The lack of customer service disappointed me, especially considering the item's cost. Now, with concerns about its performance since reading other reviews, I hope the oddball lives up to expectations. I suppose the good points are that I did get my order, the ball has worked for a brief play so far, and I did eventually receive some form of communication.