ODD Ball – Cashback, Rebates & Rewards

I have recently paid £152 for two odd balls ,one of them was not the colour I order for visually impaired / very limited vision children . More importantly neither of them can be used , as despite following the YouTube setting up video as well as the instructions contained in the leaflet , they have failed to charge and cannot be used . I have been asked to send videos to show I have set it up correctly and have yet to hear back , but surely if it were anything other than easy to set up , the instructions issued with the purchase should be more comprehensive .

Really great concept but we found connectivity issues with 2 different android devices. The ball looks well made and sounds cool but the reality was not for us, the videos on the site and Instagram are misleading and i assume photoshopped (in my opinion). The main issue was regarding the return policy - we contacted and they did accept the return after 3 or 4 emails but from the UK we had to send at our own cost back to the USA, costing £20 and not sure when we will get a refund yet. We were advised to put a value of $1 as the value on the customs form... this is uncomfortable and i assume to do with customs duty etc but this is not on their return policy and seems very strange... beware.. had this return process been clear on the website we wouldn’t have ordered from the UK, it was sent from the UK and had a UK address on email correspondence but USA is were we were told it had to be sent..... not great - i have suggested they amend their return policy to make it clear for other potential customers.

I bought this for my son and after initial problems charging the ball (wrong port, user error!) the ball is now working well. My son is very pleased. I note from other reviews about the latency which is something he encountered too but will alert my son to the reason and am sure that will resolve the issue. The communication from the company is fabulous, very polite prompt response with eagerness a to help and assist. Many thanks

Great customer support, quick to reply and friendly.

After a bad experience with no shipping and no reply for weeks, my experience totally turned around. I got contacted by the people in charge and they were very extremely helpful. I received all the ODD balls immediately and was also compensated generously. The family and I, especially the teenagers, are very happy because ODD ball is an awesome product or actually "music instrument" you can say!