NOCO Electronics Tracking Order Status

5 months after purchasing a NOCO GENIUS2UK, 2A Smart Car Charger it developed a fault, (all the warning lights started flashing). After turning it off, then after a few days back on the fault again, was still present. I then emailed NOCO'c customer service department, and after 20 minutes I received a polite helpful reply giving me the information on what to do to process my warranty claim. The end result is that within 5 days a free brand-new charger arrived at my door, brilliant! I found NOCO to be totally customer focused, polite, helpful and very efficient, they never took more than 20 minutes to answer any of my emails. They seem to do very badly with regard to Trustpilot reviews, but you can only comment on your own situation and mine was just great. Colin

Have the NOCO genius 5. I use it for , UTV/ ATV, tractor, boat and trucks. I've a large unheated barn with lots of motor toys and farm equipment. I move the genius around to the equipment that is not being used, as well as stick it on random 12V batteries laying around the barn. I've been able to "repair" older 12V sealed car batteries that were dead. Had success on two older batteries, with a 1 out of 3 success rate. I use all modes, wet, AGM and lithium as well as the repair. Now have two of these. Having used many different types of auto charges in the past, this so far is my fav. Let's see how long it lasts. Need to get 5 years of of this. I'll update as needed

Reviews for this company are all over the place, so my experience fits with some other reviewers, but not others. I bought a GB70 jump start unit in Sept 2020. It's an expensive unit (£170 on Amazon UK), designed to handle engines up to 8 litres, and apparently solid and well constructed. I used it once and it worked well, then went overseas and didn't attempt to use it again until March 2022. It had lost most of its charge by then, and when I switched it on it wouldn't power off. When I did eventually manage to recharge it, only the flashlight worked. As the unit was out of warranty I searched around for support; at this price point you don't throw and forget. However, although NOCO products are widely available in the UK, and there is an official distributor, the latter's website doesn't provide any info on support or repairs. (There are a fair number of YouTube DIY repair videos around. The techniques were above my pay grade but their existence implies that problems are not uncommon.) I therefore contacted NOCO customer support. I had an immediate response, and, when I had explained the problem, was asked to provide proof of purchase and if the product had been modified/repaired (it hadn't and still looked pristine). I was then requested to provide photographic evidence that I had put the unit beyond use by severing the charging cables (a rather unusual request), after which NOCO shipped a replacement. I haven't used it yet but everything appears to be working as it should. So in my case NOCO acted with integrity and definitely went the extra mile by replacing the unit outside the warranty period and with no quibbles. That said, I would be happier if they had an after sales service facility in the UK - these things are too heavy to airfreight casually!

(See update below) I bought several NOCO products and was pretty impressed. However, the NLP14 battery I bought failed after sitting unused for a few months. I requested a warranty replacement after buying a NOCO Genius10 charger to try restoring the battery, and after many weeks, NOCO says they shipped me a new battery. The problem is that they shipped it to an old address, despite my having long ago updated my info in my NOCO account and writing to them to tell them they needed to send it to my new address. After I informed them of this, they stopped responding to my emails. Now I am just out of luck and NOCO gets to do whatever they want. UPDATE: They never acknowledged their mistake in shipping my battery to a wrong address, but they DID send a new one to me at my correct address. Their communication remains sub-par, but it appears they are honest, and their batteries and chargers are definitely top-quality.

Bought my one 2 years ago used 4 times started car no worrys every time went to charge it up and charge cable moves side to side tryed other ones socket is no good phone shop cant fixes it cant find repair in uk any were can any one else help