Nisolo Tracking Order Status

The quality of the shoes used to be fantastic and if there was an issue, they’d send you a new pair for free. The last pair I bought were glued together instead of one thick piece of leather and the soles were either not wood or a wood so soft that they nicked with the smallest pressure. I bought 6 pairs of Nisolos before I signed up for their 5 for 500 program. You paid $500 up front and were supposed to get a pair of shoes every 6 months for the next 5 years. They hadn’t sent my most recent code so I contacted them. They then told me that they weren’t going to honor the program for all of 2024 and they’d start back up in 2025. I loved this company and told everyone to shop here- but I’ll never buy anything from them again.

I’ve been a long time customer and tried to be open minded about their five for five pause. My most recent order I received a shipping email but the tracking said shipment cancelled. I reached out to customer service and only then did they tell me the item was out of stock and this was a known problem. The concern is they didn’t refund me when canceling my shipment, they only did it after I complained. Seems like questionable practices of late here.

Was a bit worried order seeing the reviews on here but my chelsea boots arrived and are exactly as hoped for. Nice design, appear to be well made, nice soft insoles. No regrets at all. My only complaint is that the company they use for international shipping is terrible (very slow, broken tracking, poor comms) - thats not really their fault but I hope they consider switching to a better shipping service as this alone puts me off buying from them again.

Really struggling with Nisolo and at this point I can't recommend them anymore. The shoes themselves are fine and I bought in based on their sustainability efforts, but quality control is nightmarish. I ordered my first pair of boots alongside a belt. The boots are alright—not a perfect fit but fairly nice looking and breaking in well. They sent me a medium size belt instead of the small I ordered. Sent it back to get the correct belt size and moved on. Ordered my second pair of boots and it's been a tremendous hassle. Ended up receiving a different size than I ordered TWICE, and once I finally got my third pair in the correct size (the smallest they offer) it still isn't a great fit. One boot feels worn in and just right and the other is stiff and too loose. The boots also have different length laces, one the correct length and one much too long! I emailed support and they told me they can't send me new laces. My only option is to buy a third-party lace they recommend or to exchange the boots a fourth time. I'm can't keep trying to make it work. Now I'm stuck with two expensive pairs of boots that I'm pretty mixed on, have to order new laces to wear them, and the whole sustainability thing is out the window with how much postage it's required to get the shoes. Now I'm stuck with an impossible choice of keeping the shoes for a very long time like I had intended to, or finding something better and I guess trying to sell these or give them away.

I first checked out Nisolo because some of my friends had their products and loved them. I went in-person and was blown away. The shoes are all so cool and the service was excellent. I got the All-day Low Top Sneakers in Tobacco (cool color name right?). They've been so versatile and comfortable. Would definitely go back again, especially after hearing about their sustainability missions. Glad to support a good cause.