Newspapers Tracking Order Status

This is a plea for forgiveness. On Oct 22 2024 I wrote a critical review of newspapers.com regarding my belief that my 7-day free trial was shortened to 1 day. My inability to get back on the site was MY FAULT. NEWSPAPERS.COM contacted me and facilitated my access. Once I figured it out: it's been working fabulously. I took out a 6-month subscription. APOLOGIES to newspapers.com: MY BAD!!!

Normally I have a good experience with Newspapers.com. However, I recently tried signing into my account (I'm a subscriber) and it told me that it didn't recognize my web browser - the same one I've been using for at least 5 years or so. I had to fill out a form because they have no phone number to call and get your problem solved the same day. You need same-day service!

Through google I ended up on newspapers.com that offered a 6-month Publisher Extra subscription for $54.90+tax. After filling out my credit card details I got billed twice for $74.90+tax. Is this an error or a complete scam? I want to cancel, this is breach of contract. Update: received all payments back within a day after complaining through their website.

I've been a n.com member for nearly 11 years. I have experienced their search engine get crappier and crappier over the years to the point where I'm wasting waaaaay too much time going through results I'm not interested in. They used to use Boolean searches, but no more. I do research for a living, and the time I'm wasting on this site is getting more and more frustrating. The content is great in some parts of the country and horribly lacking in others. I don't know how much longer I can take it.

This is a follow-up on my earlier review. Getting no satisfaction from Newspapers.com Support, I took my computer to a shop and had it checked out. Turns out it was too old to connect. I bought a newer computer and that solved the problem. I am very satisfied with the website now, but two months of frustration could have been avoided if Support had asked me how old my computer was instead of just hitting the boilerplate button. There is much room for improvement with Support.