NETGEAR Tracking Order Status

Netgear wirbt bei vielen ihrer Produkte mit einer Lebenslangen Garantie. Im Grantiefall muss man sich jedoch durch eine lausig designte Website quälen, mehrfach seine Daten in zu viele Formulare tippen und Durchblick in einer Flut aus Mails behalten. Man ist besser beraten wenn man kleinere Produkte einfach noch einmal kauft... Wenn man sich jedoch durchgekämpft hat funktioniert alles reibungslos. Trotzdem 3 Sterne weil der Support äußerst kompetent war und bei Problemen sehr schnell & präzise helfen konnte. Wartezeiten waren nicht vorhanden.

Purchased a Netgear extender in 2014. It is still functioning OK but every 6 month I get an email telling me to update its software. So I spend about half a day via PC and Smartphone but have failed miserably for 6 year to Update the unit. Help is not forthcoming and the cost for help would allow me to buy a new unit. So purchased BT unit instead for other end of house.

It was great for a while but one day, I tried to log in to an internet required game, but the internet was off. I thought "Huh that funny. Lets see whats going on" The internet was off. Never in my life has that ever happened. The internet usually was great. No random shutoffs, or anything. Except that day. The internet was off for HOURS. We don't know why off shut off randomly, but we switched.

I was really struggling to understand some of the terminology and the different technology while trying to adapt under restrictions of Covid-19 - moving the business to an annex at the house, the children on their iPads and my wife on a Netflix binge and with 4 mobiles all at home at the same time, the bandwidth and coverage was all putting a strain on my 2010 kit. I googled for days picking up bits'n'pieces here and there but then came across an opportunity to ask a question on a Netgear technician. I filled the form in, and within 10mins, I received a call from Joe Goodyer. He answered all my questions in plain, simple English and then emailed me the answers with links to different items we had discussed. We have since corresponded on 3 different occasions and each time Joe has come back with simple answers, an explanation and maybe 2 or 3 options.I can not praise him and Netgear enough. The only down side, to date, Netgear have had over £1500.00 from me (Don't tell my wife :))

Great hardware let down by bad firmware. The latest line of XR gaming routers is a great example, they cost the earth, the XR500 has had one update in since December 2018, which took 8 months to arrive and fixed very little. This router still does not support IPv6 which even cheap BT routers do. You get a measly 90 days tech support, then you are on your own but support is so bad you are on your own anyway pretty much. Thankfully there are some good help forums like smallnetbuilder. Netgear don't read your emails, you get generic replies from support and end up going round in circles and some parts of their firmware are 10 years old, yes firmware that's 10 years old in the latest routers costing hundreds, this is why so many people write third party code for Netgear routers. Unless you are prepared to invalidate your warranty to get good firmware Look elsewhere, which is a shame as the routers are well made.