Neakasa Tracking Order Status

I purchased two products from Neakasa (Formerly Neabot.) Take a minute to read this lengthy review before you consider purchasing from them. The first item I bought was a Q11 ROBOT VACUUM. It was my first dive into the vacuum robots. I LOVED it - until it died one year in. It went downhill from there. It took MULTIPLE emails (remember this) but I was RESILIENT as it was a lot of money to have lost after only 1 year. They finally agreed to replace it after I was to package and return it (accepting liability for any damage along the way) - I felt a ploy - but thankfully I had actually kept ALL the packaging so had that on my side! THEN... the company “updated” their app. The reviews were SO bad about it rendering the robots unusable, that I updated on a different device to test it. Thank goodness, because it wouldn’t work for me either. I kept the old app on a device so I can use it in manual mode only and no schedules or map edits. And for some reason barely a year into that one the suction volume has seemed to decline (it's pristine, cleaned after every use - yet barely useable no matter. So despite winning the initial round with them, this has become a bad investment. During that year it was working, the NEAKASA MOP went on sale, and at that point still happy with the Q11, I purchased it solely because they were having a great discount - thankfully didn’t spend full price! Exactly 1 year after purchase (this past Dec.) the battery has stopped communicating with the vacuum itself. It can fully charge, but the vacuum does not turn on to clean. It will clean itself in cleaning mode, so it is supplying power, but the on/off to clean is not working. Again, MULTIPLE emails over a months’ time. Today after informing them I was giving up and not pursuing this further, they "apologized and offered a discounted "refurbished" item. I firmly believe they are playing “the game” to see how many emails they can request additional information before they "sell" you MORE. NO THANKS! They're just doing this so now they can claim they TRIED to resolve it with the customer but customer chose not to accept their help to resolve issue" BS! I had supplied my name, telephone number, exact date of purchase, (I do have the credit card charge from the company) and the serial number along with photos of both the product and battery with VIDEOS of it not working and what it did do. Yet today, after my latest email, they commented it appeared to be over 2 years and therefore not searchable. It's been 13 months. (a year ago this past DECEMBER.) They just saw 2023 and now it's 2025 so they think they're off the hook, but didn't do the math! I have provided far less to other companies that can find orders in under one minute time with just the mailing address. Even if it WAS over a year by ONE day (and out of warranty) that wasn't what the issue was for them. Despite being a repeat customer, the ORDER number is all they will work with. Therefore, I am changing the game (one they cannot play) to how many review sites I can share my experience with. Starting here. I will give 2 stars 1 for each product when they DID work as I was actually happy with both of them and there may be some VERY lucky people out there whose products hold up (doubtful but anything is possible.) But for me, the expense for each didn't warrant using a product for just ONE YEAR or the HOOPS I had to jump through BOTH times for support. It's sad. Don't spend your hard earned money or TIME on this company.

Operationally does as advertised, however the side wall is low and our cats tend to dig out a lot of litter

Quick response

What a great machine. I should of bought one years ago. Works great easy operation. Cats love it. No more scooping. No more smell. Didn't realize how much time I am saving not have to clean the boxes twice a day.

We love our new Neakasa litter box. Our cats took to it on day 1 and it has been terrific.