Norwegian Cruise Line Tracking Order Status

The customer service is great prior to payment. Once they have your money that's when it all goes downhill. I don't understand the point of having a cruise consultant. I leave messages they don't return your call. We usually cruise 2-3 times a year. I will never cruise with Norwegian again, ever.

After 15 day with the NCL and leaving the ship with the feeling of not completely finished #2 in toilet. I,myself as a business man(i am not a travel agent) and NCL as a business model,I do understand how to be a prifittable. But ,NCL was too aggressive in their profit structure and cause many people in the trip to feel how i felt. there are many thing that went wrong with this trip. first thing NCL need to do is a properly train their trip consultant.It may differ on other consultant,mine was just misinformed.first consultant was able to book 14 of us and could not do other 10 due to the full capacity of the cruise,but later i found out that he lied about full capacity and try to put other 10 in different cruise. (apprently he got fired and we got different consultant).NCL need to inform their consultant about upgrading or a change in their flight,if one need to upgrade their seat or change of the flight need to inform a NCL 75 days prior to the embarcation and none of my consultant knew this policy.To me this was very important, since some of us will be the last memory of the mediterranean.I made a reservation with air b and b in venice 3 days prior to the embarcation to see the venice fully but had to cancel the reservation since my flight can't be changed when flight is scheduled in 30 days.and all my consultant thought it could be changed when flight is schedulled. second,i know this was a 50% off deal and their profit would be a marginal.so NCL must hired less than what is required and cause a disaster. The crew did their best to confort us in every situation and i have felt it,but finishing a meal for 2.5 hours is just too long in my taste.tried 4 different restaurant and its same situation.would you like to spend 180 dollars for steak dinner for two and had to spend 30 min or more for your each of your menu item?I rather finish a meal in 45 min or so and spent 20 to 30 min to have relaxing time with drinking a coffee while chat. third,this is very important.most of travellers are first timer and have no knowledge of the each port or city's geography.NCL was lacking in this information and most of us had to visit in each port with almost blinde folded(NCL may did this intensionally to sell a more shore exculsion?)NCL should use their channel 13(information) more wisely. my plan to see venice was ruined by flight from NCL and ruined by their poor transportation planning.NCL must hired only 2 or 3 boat to move 2000 people to the shore and each boat only hold 100 or less people and it takes 1.5 hour to the shore,so each hour moving 300 people will take 6 or more hour to move fully.NCL allocated best time to move their shore exculsion between 7 to 10 and when i got to venice is almost 1 o clock aftnoon and only have 4 hours to finish the venice tour since last tender leves at 5 or 6 if i remembered. was it a good trip for spending close to 10000 dollars for two?had to cancel or change a bunch of a private tour due to the lack of important impormation(customer service was no help since they too have lack of information such as how far is main gate or direction of my private tour meeting place and so on) and spend 2 or more hours in the restaurant and same breakfast every days for 15 days(buffett food gotten better after 8 days into the cruise)smelling a sewer smell every time going down level 8 and 7 from 10 th floor after 6 or 7 days into cruise(apprently ship had a backup sewer problem) expensive drink(didnot purchase drink package since i dont enjoy alcoholic veverage but purchased expresso in dinner and got a warm expresso when i ask for the hot one they brought back the micro zapped same expresso and paid 4.60 for this service and ordered another expresso from the other restaurant and was same,warm,didnot ask to warm it anymore) am i going to take a another trip with NCL? i ll give it a another try.will be booking a hawaii to alaska next year,hopely it will be better than this trip. finally do not apply a norweigian credit card,i had to visit a 2 bank of america branch and calling their fraud department over 10 times to clear it was i who is using the credit card before the cruise(since i made a many foreign transaction to reserve a shore excursion) and due to the NCL pool planning i had to change a some shore exculsion and again they alert a fraud department and could not use the credit card while i was travelling.one phone call to the chase credit card assure me that i could use chase card any where in the world and had no problem in italy,albania,crotia france,spain but NCL credit card willnot let you use outside of the usa even you call them dozen times to prove its my card i am using.some of my party also opened NCL card and had a same treatment as i got and could not use a credit card until visiting a usa branch office.NCL need to change a credit card to different bank.

This is what I wrote to the cruise line.. My wife and I took a cruise with you. The last cruise we were on included a balcony stateroom. The photos of the room we booked with you showed a couch in front of a fairly large square window. You could sit comfortably and watch out the window. We booked it, we paid for it. When we got to our stateroom the layout of the room was completely different. It did have the square window, but with the bed right in front of it. So you couldn't get anywhere near the window to look out. And, there was no couch in the room. Not a single place to sit down in the room, just the edge of the bed. We never would have booked this room. If the pics in the ads showed this room the way it was we'd never have booked it. We booked this cruise for the 7 stop itinerary also. The two most important stops were the two places we have never been. St Lucia and the Dominican Republic. Those were the two stops that were cancelled. If you have to cancel a stop for any reason, no problem, I understand. But I paid for the itinerary I paid for. If you remove stops you must remove cost from the purchase price. You don't ask the same price for a 5 stop cruise as you do for a 7 stop cruise, do you ?? Please, I run a business too. I do not want to leave any kind of review until this matter is resolved. I fully expect this matter will be resolved to my satisfaction.. They couldn't care less.. This is truly a bait and switch..

After reading some other reviews on NCL, I'm wondering if they even care. I also wonder how so many people LOVE NCL yet others DESPISE NCL. Here's my experience. We just returned from a 7-day cruise on Norwegian Breakaway. Things I loved about the ship - The decor is a refreshing change from Carnival ships (my cruise line of choice). The food we had was phenomenal in all the venues where we ate (Taste, Savor, Cagney's, Teppanyaki, and the buffet. The drinks were strong and delicious. Things that could be improved upon - We never met our room steward and had no idea about turning the light on to have our room serviced. One time they serviced our room and didn't leave any clean towels. It took me an hour to get clean towels. There are no beach towels in your room. You have to go and "check them out" like a library book and return them. The staff on the ship was very unfriendly. On Carnival, we are most certainly addressed by our name by the room steward, waitstaff, and bar staff. Not so on NCL. As I mentioned, we never saw our room steward. The waitstaff wanted us in and out of there. The bar staff acted like we were bothering them to ask for a drink. Just unfriendly all around. Embarkation in New Orleans was a breeze. We had a 12:30-1:00 check-in time. We went straight onto the ship. Debarkation was a nightmare. An unorganized fiasco. Up stairs, down stairs, front of the ship, back of the ship, back to the front, back to the back. Nobody knew what was going on and it showed. I'm' going back to Carnival in October. Yes, they've had cuts here and there. But at least they're more friendly to their clients.

I am a “Platinum” member. I have booked three cruises this year alone. I have been loyal to NCL. I spoke with, Sterling, a resolution desk specialist. She is being paid to not give a cent away, I get that. It was eye opening to speak with her this morning. I expected so much better from NCL. I can’t believe this is how they take care of it’s long term customers, She even admitted that after listening to the call, that caused the issue in the first place, the NCL employee did not inform me there would be charges. My account was so messed up that it took ME over 4-5 calls and two days, to correct the damage that was done. I couldn’t log in, one rep made two accounts for me, emails couldn’t come through. I had to keep calling, being transferred, long wait times, Only to be told they were charging ME. I ask Sterling, if it was worth $150, to lose the $6,000 in bookings I have scheduled? Her answer, “that would be up to you”. If that is policy so be it, I just expected better. I paid the $150. I have loved NCL and always felt valued, until today. I still love NCL, they have some of the best employees on the planet. Sterling told me she is sorry, I told her she is not (not my finest moment). I really don’t think she understood the situation and how many times it took me to correct my account. I think my exclusive relationship with them for the last 20 years is over. I think I will see what else is out there after this. Heart is breaking.