NationalCar Tracking Order Status

San Antonio Airport, National Car Rental....The service I received was outstanding there. I was treated with respect, well taken care of and professional with the personell there Cynthia, Mr Wolf in the parking lot and Anthony and AL at the counter. They all was very helpful and informative to make sure I was comfortable and recieved the utmost attention in a nice timely manner......Thank you all once again,....

They used to be great. I don't know what happened. Now I have to spend more time with customer service to get things right than ever before. Waste of time in my opinion. I should just be able to rent a car and return it. They promise one price then charge another on return. I ask/reserve a specific car type and when I get there, it's not available. I am an executive elite member, I used them a lot... No more. Time getting what's expected it more valuable than time waiting on the phone with customer service. I'm done with national.

I have used National 2 times both in DK and in Spain and both have been a wonderful experience. I already booked them for my next trip to Denmark in November.

I have recently completed my rental of one of National's vehicles in LA, USA. I booked a "Jeep Grand Cherokee or similar" online. However, upon arrival I got to choose between a Jeep Compass and a Dodge Journey. I know that I cannot expect to get the exact Jeep G.C., but I do expect a car in a similar class - this was not the case, as only much cheaper options were presented to me. I ended up taking the Dodge, but with no discount. I used National (and not the cheaper competitors) to avoid situations like this. Is this really what to expect from National?!

I have now rented cars with National 8 times in the last few years. They have actually managed to fulfill my expectations almost to perfection. The very limited issues have been solved to my satisfaction. - The Emerald club system allows me to pick my car. This means a lot to me. - Good cars, mostly almost new with low milage. - Cars have en all been very clean inside and out. - The attendants have always been very friendly and efficient. - When renting at National, I have never tried to wait in line, for more than 2 minutes, for check out or return. (very much unlike my experiences with other establishments) Bottom line for me it is worth the extra pennies.