NationalCar – Cashback, Rebates & Rewards

This is about the rental car location and the manager at CAE rental car located at Columbia metropolitan area, SC I am an Emerald club member for many years, and had a reservation for a full size pickup truck! I was looking for two brand large size truck when I booked and it was confirmed that this location has these two large size trucks! I went there a bit earlier and these two brand cars were not available! Instead, I have taken a large SUV! The manager asked me you have to book this SUV and we cannot give it to you! I said I booked for large tuck and you guys don’t have availability, I don’t need small size pickup truck! By the way, how can I book this car if you are not allowing people to know what car they can get at the location specifically! The manager rudely said you backup and put the car back in the line, and take whatever you booked we cannot give you any other car! I asked I am the Emerald club member and I can use this car! He told me very rudely again that I am lying to him, that I don’t know what did I lied about, and he very rudely said he will not give me any car although I have a reservation! I ended up getting a pickup car with a bad indoor smell, whether somebody smoke inside or something else, and absolutely not even cleaned inside! I had a terrible experience with this location and this manager! I don’t recommend this location to anyone!

La prenotazione era a nome di mia moglie con conducente un caro amico. All' arrivo presso la sede National di Malaga all' amministrazione si rifiutano di consegnare la macchina perché il conducente (nostro amico) aveva con se la carta di credito virtuale e non fisica per il deposito cauzionale. Per risolvere propongo di utilizzare la carta di credito di mia moglie in quanto la prenotazione è a nome suo (e la carta era in nostro possesso in versione fisica). Proposta rifiutata. Propongo di aggiungere me stesso come guidatore perchè avevo con me una carta di credito fisica e potevamo utilizzarla. Proposta che viene rifiutata. Telefono all' assistenza di DoyouSpain. Parlo con Diana operatore 11 e spiego l'accaduto. Propongo per risolvere due soluzioni 1) Cancellare la prenotazione precedente con rimborso e in contemporanea creare una nuova prenotazione a nome mio in quanto potevamo utilizzare la mia carta di credito Proposta rifiutata. Propongo in alternativa aggiungere sulla prenotazione esistente me stesso come secondo guidatore ed utilizzare la mia carta di credito fisica. Proposta rifiutata. Risultato di questi continui rifiuti. Siamo stati senza macchina con soldi persi della prenotazione senza avere il diritto di viaggiare come turisti. Visto la buona fede da parte nostra nel voler trovare delle soluzioni ci siamo scontrati di fronte alla rigidità del personale di National e di DoyouSpain a telefono, entrambi senza alcuna voglia o interesse nell' aiutarci. Consiglio innanzitutto di evitare intermediari come DoYouSpain perchè le compagnie quando ci sono problemi "scappano" e girano la responsabilità all'intermediario. National siete stati troppo rigidi senza alcun interesse nel voler trovare una soluzione con gruppo di turisti che vi ha messo sul tavolo ben 2 carte di credito in versione fisica. Pessimi.

San Antonio Airport, National Car Rental....The service I received was outstanding there. I was treated with respect, well taken care of and professional with the personell there Cynthia, Mr Wolf in the parking lot and Anthony and AL at the counter. They all was very helpful and informative to make sure I was comfortable and recieved the utmost attention in a nice timely manner......Thank you all once again,....

I have used National 2 times both in DK and in Spain and both have been a wonderful experience. I already booked them for my next trip to Denmark in November.

I have now rented cars with National 8 times in the last few years. They have actually managed to fulfill my expectations almost to perfection. The very limited issues have been solved to my satisfaction. - The Emerald club system allows me to pick my car. This means a lot to me. - Good cars, mostly almost new with low milage. - Cars have en all been very clean inside and out. - The attendants have always been very friendly and efficient. - When renting at National, I have never tried to wait in line, for more than 2 minutes, for check out or return. (very much unlike my experiences with other establishments) Bottom line for me it is worth the extra pennies.