NAADAM Tracking Order Status

I liked the price (I got at 50% sale), and warmth. This was for their highest-end cashmere hoodie. However the seams under the arm started opening up after 3 months of use -- and my use was only while sitting at my desk working at home. So this was disappointing. I would have been even more and REALLY upset if I had paid full price.

I used to love Naadam but the prices went up and quality went down. I bought a $500-plus fisherman knit cable two years ago and when the neck began to separate from the body, I contacted the company and noted it was an expensive sweater and would they stand behind it by replacing the one that's unraveling. They said no. I'll order from Quince for cashmere in the future. Disappointed.

Though it took much longer than I would have wished or expected, Naadam customer support finally got back with me and resolved my issue. The products themselves are good quality and well prices, but I suggest they invest in other customer service technologies, like chat or voice. It would help offload the burden on email and improve the customer experience.

Women's size XS was a men's medium. Otherwise, a nice hoodie that I will keep for myself while I will certainly avoid buying China sourced products in the future. US regulatory oversight of domestic products is pretty manufacturer friendly but China doesn't mind the consumer getting shafted.

Good sweaters, but poor and misleading/unethical service/bait and switch tactics. Company advertised a sweater for $75, but I went to the site and there was no $75 sweater. I called the company and they acknowledged there was no $75 sweater and that there was still advertising promoting one. Also, company offers a 15% promotion for a first purchase, but only when I was able to see fine print in the coupon I received does it explain it isn't valid for many purchases. And, delivery is really slow. I ordered a sweater two weeks ago and am still waiting for delivery, which I'm told will be next week. But, on the positive side, the sweaters are nice.