NAADAM – Cashback, Rebates & Rewards

Though it took much longer than I would have wished or expected, Naadam customer support finally got back with me and resolved my issue. The products themselves are good quality and well prices, but I suggest they invest in other customer service technologies, like chat or voice. It would help offload the burden on email and improve the customer experience.

Honestly, my experience wasn't awful but was far from seamless. I really wanted a cashmere sweater and my friend had one from this company and I liked hers so I bought one (The Original). I live in Canada and the shipping to Canada is astronomical. I have a small business and ship to the US all the time, I charge a flat rate of $25 regardless of weight, etc. Personally. I agree with other reviewers that I think they can do better with shipping costs. I only ended up ordering because my husband was going to the US on a work trip and so I had it delivered to him there, however, I paid for priority shipping and after a few days with no tracking information, I had to reach out to the company to remind them to ship my sweater. It shipped after I sent an email and though it did make it in time, it should have been sent sooner as I paid extra to have it shipped priority. I wrote an email explaining this and also wrote about it in a review when the email from the company didn't explain why it took longer to ship. All of this happened in August 2024, it's now October 2024 and I've just received a refund for the priority shipping. So all in all, not a seamless experience but not too bad either. I really do like my sweater and though it did begin to pill after a few wears, it wasn't anything my fabric shaver couldn't take care of.

Bought one of the original cashmere sweaters based on New York Times Wirecutter review. Love the sweater! Great weight, great fit, great feel, great price. Went back and ordered two more. Their customer service was also great--went above and beyond on the second order. I'm only sorry they were sold out of so many colors by the time I got around to my second order.

I don't wear a lot of cashmere but their cashmere hoodies are soft, stylish, and more laid back than wearing a fancy cashmere hoodie.

Great customer service