Myzone UK Tracking Order Status

It’s definitely not a one off cost. Onto my third switch belt now in the space of 9 months. £19.99 for a new belt and Myzone have the audacity to charge £9.99 for a belt to be posted.

Got first introduced to this tracker at a group fitness box and think the concept is awesome and motivated me greatly to be consistent and try harder in my workout sessions to climb the leaderboard. Outside of the group sessions, the different status's built in really do help to not only train consistently but to keep training! I actually had an issue with the device after I left the group coaching and by chance bumped into the founder of the company at a fitness event: Dave and his team went out of their way to look after me, replaced my device and also followed up to fix a software issue with my account. Super happy to finally have my device working again and racking up those MEPS!

Had my Myzone Switch for around 3 months now. Although it is a good concept and it's helpful to see your HR on the big screen at the gym the technology is flawed and slow. Workouts sometimes take over a day to show up so there is no instant feedback on the workout you have just completed. Sometimes it takes using it again to get the last workout data. The customer service is hit and miss. Some messages are replied to and remedied some ignored. The gym leader board on the app again is very slow to update and is often incorrect for days. Sometimes you get your data but the data isn't shared with the leaderboard. Friday Saturday last week all Workouts were coming through as 0 for everything. Myzone really need to spend some money on their technology and apps. Great idea but currently expensive for a ineffective product.

The idea behind the MyZone belt/product is great; however, the support/customer service is absolutely appalling. Everything is behind emails and an app support button that both yield very little response from a company that promote and use a product in large gyms but don’t want to face the customers. A frustrating and really poor customer service experience.

Update- I did finally get a response from Myzone. Credit where credit is due a MyZone manager took over my complaint and offered me an exchange for my faulty device. This was easy to do and was swapped over at my local David Lloyd gym. I’m sure the team are working hard to catch up with the back log of raised tickets and felt I needed to change my review. It took a while to get a response but my ticket was eventually sorted with the resolution I wanted. Hopefully myzone gets back to full service soon Original review Lost all faith. I used to rave about the customer service at My zone. Always found it very helpful with a speedy process. Not sure what has changed. I have sent multiple tickets for a faulty device not detecting my heart rate. To this date all tickets have been ignored. I appreciate there may be a delay in response time, but the website doesn’t show this. My first ticket was raised 4th March Not sure if there is a technical issue with the ticket system, but I am stuck with a faulty device and no way of communicating my problem. From 5 stars to 1 one star