Myzone UK – Cashback, Rebates & Rewards

Got first introduced to this tracker at a group fitness box and think the concept is awesome and motivated me greatly to be consistent and try harder in my workout sessions to climb the leaderboard. Outside of the group sessions, the different status's built in really do help to not only train consistently but to keep training! I actually had an issue with the device after I left the group coaching and by chance bumped into the founder of the company at a fitness event: Dave and his team went out of their way to look after me, replaced my device and also followed up to fix a software issue with my account. Super happy to finally have my device working again and racking up those MEPS!

Update- I did finally get a response from Myzone. Credit where credit is due a MyZone manager took over my complaint and offered me an exchange for my faulty device. This was easy to do and was swapped over at my local David Lloyd gym. I’m sure the team are working hard to catch up with the back log of raised tickets and felt I needed to change my review. It took a while to get a response but my ticket was eventually sorted with the resolution I wanted. Hopefully myzone gets back to full service soon Original review Lost all faith. I used to rave about the customer service at My zone. Always found it very helpful with a speedy process. Not sure what has changed. I have sent multiple tickets for a faulty device not detecting my heart rate. To this date all tickets have been ignored. I appreciate there may be a delay in response time, but the website doesn’t show this. My first ticket was raised 4th March Not sure if there is a technical issue with the ticket system, but I am stuck with a faulty device and no way of communicating my problem. From 5 stars to 1 one star

I love my myzone it really motivates me to put more effort into my work out. Watching the MEPS go up boosts me! I’ve had a few issues where I’ve needed help and the customer service has always been quick and helpful resolving my issues.

Third update: When it works it is great. There definitely needs to more communication to customers about changes and accountability when things go a bit haywire. Myzone when it works is definitely what supports me to be consistent with my fitness. Sarah's customer service was second to none. She even helped another member at my gym after I passed on his name. He was over the moon and said that Sarah's email to him was lovely. Her support has made sure that I did not give up on using myzone. Second update: Following my email I did get a response. Sarah from myzone did give information that had not been passed on before and has made the issues, albeit still frustrating, a bit more understandable. I have changed my experience rating to 3 stars in response while waiting if the changes made to my account are lasting. Will further update after a couple of workouts. First update: While it is great to finally hear back from myzone it is a shame that it took a negative review for this to happen. I have emailed the address you have supplied me with and am waiting to hear back and hopefully get the ongoing issues sorted. Original post: Used to absolutely love myzone. Have had it for years and have always reccommended it. Since December I have huge issues with it though. It has gradually gotten worse and over the last two weeks I have come close to stop using it all together. Several messages asking for support on various platforms have been ignored, left unanswered or problems only half solved. My gym assistants have tried to get in touch as well and have not gotten any reply either. I am not the only member at my gym with issues. It would be great if there was at least an honest explanation as to why the customer service has gotten so bad and why all these issues are occuring. The radio silence is not making this any better. 😔

Myzone have since resolved the matter to my full satisfaction. Just a shame it took so long. But thank you for resolving it in the end. Myzone is a joke. So they said below that i need to fill in details within the trust pilot system. Which I have now down twice even though I had emailed the S/N number and all info previously. The person who was dealing with it by email has disappeared and now im getting no responses from anyone. In the meantime my daughter is suffering as she cant go to some of the David Lloyd classes with a working belt. its been over 4 weeks now! History Below In response to your message In response to your message - no i have not received an email requesting further information. Review chain below: If you were not forced into buying one… If you were not forced into buying one for these because of David Lloyd I wouldn't bother. This is my third one and they have all had faults mostly they are difficult to connect to the app and when they do they drop out. But as some David Lloyd classes insist on using them you have no choice. This however is not the main problem as it happens. The latest one I purchased for my daughter just before xmas will not hold its charge. Ive given support all the Information they require with S/N number etc and here we are 3 weeks later with no resolution. Got the usual 'switch it off and on again', 'charge it only from PC USB' bla bla bla - yes I can read the instructions thank you. This was a xmas present for my daughter to help her get back into fitness and improve her wellbeing and now she does not want to attend DL classes as the instructors make a thing of not having a belt that works and she is embarrassed about it. It was hard enough getting her to go in the first place and this really saddens me. I would not buy one of these if I had a choice again. One going wrong is one thing but now 3 of them!! Date of experience: February 05, 2024 Edit Reply from Myzone 4 hours ago Hi Glenn. Thank you for your message and we're really sorry to hear about your experience. Whilst we're not aware of any problems with the battery your feedback will enable us to look into things to double check. In the meantime we've sent you a message requesting some details so we can resolve this problem for you. We can completely understand your daughter's position too, far from ideal, but hopefully we'll be able to get her back up and running at David Lloyd shortly. Date of experience: February 08, 2024 Edit Reply from Myzone 3 days ago Hi Glenn. Thank you for getting back to us. The email will have come from Trustpilot and it allows you to share some extra details ie) order number, support ticket number etc so we can quickly identify your records and hopefully solve the problem as quickly as possible. We've just sent through another request in case the first one got lost somewhere, if you could double check your junk folder too that'd be great. Apologies again and we appreciate your patience. Glenn Williams 11 reviews Rated 1 out of 5 stars 6 days ago If you were not forced into buying one… If you were not forced into buying one for these because of David Lloyd I wouldn't bother. This is my third one and they have all had faults mostly they are difficult to connect to the app and when they do they drop out. But as some David Lloyd classes insist on using them you have no choice. This however is not the main problem as it happens. The latest one I purchased for my daughter just before xmas will not hold its charge. Ive given support all the Information they require with S/N number etc and here we are 3 weeks later with no resolution. Got the usual 'switch it off and on again', 'charge it only from PC USB' bla bla bla - yes I can read the instructions thank you. This was a xmas present for my daughter to help her get back into fitness and improve her wellbeing and now she does not want to attend DL classes as the instructors make a thing of not having a belt that works and she is embarrassed about it. It was hard enough getting her to go in the first place and this really saddens me. I would not buy one of these if I had a choice again. One going wrong is one thing but now 3 of them!! Date of experience: February 05, 2024 Edit Reply from Myzone 4 days ago Hi Glenn. Thank you for your message and we're really sorry to hear about your experience. Whilst we're not aware of any problems with the battery your feedback will enable us to look into things to double check. In the meantime we've sent you a message requesting some details so we can resolve this problem for you. We can completely understand your daughter's position too, far from ideal, but hopefully we'll be able to get her back up and running at David Lloyd shortly.