My Pet Warehouse Tracking Order Status

thank you many supplies even for my dog's unique situation.

My dog had a bad reaction to the latest Eden food I ordered. Had to sent samples to Eden to test and could take 6 weeks for the results. So not trusting Eden anymore I changed my dogs food but had over £100 worth of food left. Pet warehouse sent me 12kg of the new food free while I wait for the results. Will use to order new food as their response was faultless. Thank you

This used to be my go to honestly, in fact from memory it was one of the best ones. So I’m saddened to have to leave bad reviews, due to customer satisfaction above all. I received bad food, in a bad box, with a severe eye irritant inside and I’ve tried to get them to respond to me about a refund as nearly all the food is unusable. So far nothing, I’ll redo my review if they rectify the situation but for now I’m really disappointed in them. If they don’t refund me that’s nearly $200 down the drain, for me that’s a lot of money, I could of used elsewhere. I’m going to let them know about this review as well as I feel it’s important they know they let me down severely. The eye irritant itself, means I won’t buy anything from them in the future. I just can’t trust that they won’t send me another box filled with it. It sticks around and continues to cause irritation even after several weeks, if you happen to get it in your eye again. Don’t know what’s happened with these guys and customer support, but they really need to get better and fix their issues.

I have an issue with the way they operate. I use to purchase renal food but have not done so since Jan/Feb 2020. I now purchase gastrointestinal. All of a sudden I noted a charge of $50 something on my AMEX and advice from Pet Warehouse that my four weekly repeat order of renal food was on its way. What???? I contacted the company and spoke to Damien, who told me it was all my fault because I 'obviously' clicked the repeat button. Bulldust!!! If I did so, it would be for gastrointstinal NOT renal. Damien told me to send the package back, and I will get a refurnd. Not sure why he thinks I should pay for return postage for a VERY HEAVY parcel!!! Given the above, I regard his company as untrustworthy, although the products and delivery are good. I will find another company to purchase from.

I've only ever had good experiences with My Pet Warehouse. With every order they always include a free human treat for me which I think is super cute!! And in my last order they even gave me a free treat for my cat too! Shipping is always super fast and free over a certain amount spent too so yay. They're also the only place that's never sold out of my cats fave litter.