Palace Resorts Tracking Order Status

Great hotel. Loved the stay at Nuzic. All the staff were friendly. Special thank you to Anna, for the morning yoga classes (5 stars for you). Anyone staying over a Saturday, don't miss the Saturday Yoga class.

My family of 4 stayed at Sunrise cancun Easter 2022 and enjoyed so much we are here again this Easter. As covid restrictions are being lifted the hotel is I've been told 98%full compared to 60%last year. This can make it difficult to book a table at the restaurants that require a reservation. Unfortunately I have suffered some sort of food poisoning. We think it was from the Sushi in one of the restaurants as I was the only one in our family to eat it. The hotel have expressed concern and arranged for a doctor to visit for which they said they will pick up the tab. That was very kind. Hopefully I will be better in a few days. The injection seems to have helped. I do find the staff here excellent. The choice of food fabulous. I'm not going to eat sushi ever again tho😭

We thought we had booked directly with the resort- Cancun only to find that when we arrived our booking had been cancelled with no prior communication. We learned that the bookings go through a third party - though there is nothing on the site to tell you this. No-one at MoonPalace Sunrise could help. This was massively stressful, having flown for over 10 hours from the UK, with 2 young children we were without a room and the kids desperately needed to rest. The reception staff eventually managed to sort out another room at significant extra cost, 15% more than we had paid online. Despite numerous attempts on our part to get clarity and rectify the situation the staff at Sunrise either didn't have the authority, or simply didn't want to know, blaming the 'booking agency'. Not at all what you would expect from an organisation like this and it certainly impacted our holiday in a very negative way. I am posting this review to help others, as we found out during our stay that the 'cancelled booking' from web reservations happens frequently.

Wow, what a hotel! Moon Palace Jamaica has everything that you could possibly want and more on site. There is everything from 24hour room service, food and drink, to shops and excursions that can be booked at the hotel. There are numerous clubs, bars, snack bars and places to eat, as well as constant entertainment for both children and adults. This holiday helped to bring us out of our shells, as we loved joining in some of the activities. On our first day we were slightly apprehensive that the wired lounge would cost us a fortune in arcade games, but everything was free, with refreshments readily available for the children all day long. The cleanleness of the hotel was without fault, everything was always spotless, with maintenance and cleaning staff working tirelessly around the clock, and always eager to help. What really makes this hotel shine though, is the staff. From the second you get out of your taxi, you are welcomed by a sea of smiling happy faces, ready to get your holiday off to the best start. The staff have always got a smile on their face, with the most positive and upbeat attitudes. They are always ready to help, and nothing is ever too much trouble. If you never wanted to leave your seat, you wouldn't have to, you could literally be waited on hand and foot with staff bringing over food and drinks, andf clearing rubbish as often as wanted or needed. Every single member of staff deserves the utmost appreciation as what they do goes above and beyond any obligation. We would go back in a heartbeat, just to see them. We have never felt so welcome in any hotel before. We would like to give special thanks to a few staff members that really stood out to us, but believe me, if i could name everyone i would. please forgive spelling of names. First off the entertainment team, who always put a smile on our faces with great games and shows, and amazing attitudes: Jada Wade Sherana Kasita Nickellia Next, the wait staff, who would do literally anything for you, and always with a smile and maybe even a little song: Chrisann Kwayne Althea Hairell (Tiffany) The bar staff, who will make any drink you throw at them, always up for a challenge, and work non stop to make sure you are always refreshed. They make the effort to get to know all the guests, and are great at making a drink to suit you, even when you are unsure of what you want: Javon Rahje Ojay Oshane Michael Sonia Peter Leonardo Jaeme (unsure of spelling, but a lovely intern who was always smiling) Next the fantastic maintenance staff, who always ensured you had a clean dry towel, by either giving them out or collecting them in, and keeping insects at bay by being always vigilant and cleaning any and all spills: Menace Crystal Always making sure everyone was always safe in the pool, and never missing a thing: Annieffe Fantastic service in the Buccaneers, and great conversation: Daeton Shenica Going the extra mile on the flow rider, and making our sons holiday one he will never forget: Devar Wayne Providing the most enjoyable experience on the sea, and ensuring everyones safety and wellbeing (All equipment free to hire) at the watersports station: Dwayne From the bottom of our hearts we are forever greatful, for the memories you have given us, and the experiences we had, the holiday would not have been the same without these fantastic people, who in a short space, I would concider friends. They do more than just a job, they provide a service with a smile, way beyond what is expected of them. They all work so hard, but always seem so happy to be there and help with anything.

Are honey moon was disgraceful but it wasn’t all bad a fella called Anthony who at the time was cooking omelettes in sunrise was one of the most memorable parts he was helpful, kind and we meet his family as they got give two night free stay as he just one something. the food was very good but safety wise for the one in Mexico Cancun was below what I would expect 3rd floor corner rooms have massive gaps for kids to slip though and fall we all so had a problem with ants and the flooding between the complexes was bad funny to me but some would think otherwise when we upgraded we was sold the top floor then to be told you can not pick but we was meant to be in the grand at first and was told we couldn’t have our room we had booked so had to pay for the holiday agin would like to go again but it cost us 12,000 GDP so about 17,000 usd when we paid 9,000 to start with and had to rebook and pay again then claim our money bk 24/sep/2019 we went