Palace Resorts – Cashback, Rebates & Rewards

Great hotel. Loved the stay at Nuzic. All the staff were friendly. Special thank you to Anna, for the morning yoga classes (5 stars for you). Anyone staying over a Saturday, don't miss the Saturday Yoga class.

My husband and I stayed at Moon Palace Nizuc (in Cancun) for 5 nights/6 days. The worst was that they held us captive at the hotel and threatened us with the Mexican Police coming to detain us unless we paid our outstanding balance for our account before we left at check out. At first, I did so happily with my Chase Freedom Unlimited credit card. They said the charge was pending and that I needed to use another card to post the payment. I said I would post the payment online if the card we just ran ultimately declined the transaction. They also had a credit card of mine on file, which they charged numerous times while we were there for services like excursions, golfing, spa visits, etc. Yet somehow this was also insufficient provision of payment so that we could leave. I called Chase half a dozen times to consult on what was happening with this charge. They said it is pending and will post within 24 hours. Moon Palace Nizuc said that if the payment does not immediately post, it will likely be declined by the credit card company, so they were considering our account as unpaid. I even tried just paying the balance on two other cards. They didn’t take one of the cards and the other card was declined for fraud protection when we ran it (it was a US Bank card). We ended up just paying the balance again on a debit card and decided we would dispute the initial Chase credit card transaction after it went through. The front desk said the initial Chase credit card transaction would not be approved. However, I called Chase and they said they approved the transaction from their end and that the transaction was pending because it was not marked as approved or denied on the merchant’s end (Moon Palace Nizuc). So we asked the front desk to approve it and they said they didn’t have the authority or access to do so. So we asked them to contact their billing department and they said the billing department doesn’t open for several hours. We had to leave imminently to catch our flight home. Lo and behold, two days later, the initial Chase Freedom Unlimited transaction was approved by the hotel and the funds were withdrawn. I contacted the resort for a refund since we paid twice now (on two different cards). It took them a week but they did reverse the charge on my credit card. However, the lies, rigidity, threats, and stress were unprecedented, exceptionally excessive, and entirely avoidable. They negated the pursuit of a relaxing and enjoyable vacation. To boot, it was so hot in our hotel room that we would have to stand in front of the vent every few minutes to keep ourselves from melting. We requested a repair and someone did come to fulfill the request. They just told us that the thermometer, A/C, etc were all in good working order. The other wedding guests didn’t have this problem so I know it was just us. The real temp was in the mid 90’s and the heat index put the temp over 100 most days while we were there so the A/C was a necessity at that point, not that the resort cared.

I stayed at the moon palace Jamaica for my 10 year wedding renewal. We had a wedding renewal, small party with the entire ceremony and reception. My wedding consultant did absolutely nothing but rush me on the day of my ceremony while it was raining outside, instead of prompt Lee selecting the alternative room for my event, I was overcharged for my role and stay. Gloria was my contact, and she was absolutely horrible, even after speaking to her supervisor, there was not a change. Public relations with a joke, rude, and ignored you the entire time unless they were trying to sell you an excursion. I Brought 18 people with me and there was not any type of customer service at all. When asked to speak to a supervisor during my stay, no one was ever available, and I was there for five days. this is actually my second time staying at the Moon Palace Jamaica and the first time was quite different, I will never spend another dime at this resort. It is definitely not worth it. The day of my ceremony I was so stressed out. I started crying because there was no assistance or no clarity on what to do, this was supposed to be a very important and sentimental time because we celebrated 10 years of being Married and we performed the ceremony and reception over but it was horrific. In the beginning I tried to get things smooth out with no success please don't spend your money here. It is not worth it and it's over priced.

My family of 4 stayed at Sunrise cancun Easter 2022 and enjoyed so much we are here again this Easter. As covid restrictions are being lifted the hotel is I've been told 98%full compared to 60%last year. This can make it difficult to book a table at the restaurants that require a reservation. Unfortunately I have suffered some sort of food poisoning. We think it was from the Sushi in one of the restaurants as I was the only one in our family to eat it. The hotel have expressed concern and arranged for a doctor to visit for which they said they will pick up the tab. That was very kind. Hopefully I will be better in a few days. The injection seems to have helped. I do find the staff here excellent. The choice of food fabulous. I'm not going to eat sushi ever again tho😭

Wow, what a hotel! Moon Palace Jamaica has everything that you could possibly want and more on site. There is everything from 24hour room service, food and drink, to shops and excursions that can be booked at the hotel. There are numerous clubs, bars, snack bars and places to eat, as well as constant entertainment for both children and adults. This holiday helped to bring us out of our shells, as we loved joining in some of the activities. On our first day we were slightly apprehensive that the wired lounge would cost us a fortune in arcade games, but everything was free, with refreshments readily available for the children all day long. The cleanleness of the hotel was without fault, everything was always spotless, with maintenance and cleaning staff working tirelessly around the clock, and always eager to help. What really makes this hotel shine though, is the staff. From the second you get out of your taxi, you are welcomed by a sea of smiling happy faces, ready to get your holiday off to the best start. The staff have always got a smile on their face, with the most positive and upbeat attitudes. They are always ready to help, and nothing is ever too much trouble. If you never wanted to leave your seat, you wouldn't have to, you could literally be waited on hand and foot with staff bringing over food and drinks, andf clearing rubbish as often as wanted or needed. Every single member of staff deserves the utmost appreciation as what they do goes above and beyond any obligation. We would go back in a heartbeat, just to see them. We have never felt so welcome in any hotel before. We would like to give special thanks to a few staff members that really stood out to us, but believe me, if i could name everyone i would. please forgive spelling of names. First off the entertainment team, who always put a smile on our faces with great games and shows, and amazing attitudes: Jada Wade Sherana Kasita Nickellia Next, the wait staff, who would do literally anything for you, and always with a smile and maybe even a little song: Chrisann Kwayne Althea Hairell (Tiffany) The bar staff, who will make any drink you throw at them, always up for a challenge, and work non stop to make sure you are always refreshed. They make the effort to get to know all the guests, and are great at making a drink to suit you, even when you are unsure of what you want: Javon Rahje Ojay Oshane Michael Sonia Peter Leonardo Jaeme (unsure of spelling, but a lovely intern who was always smiling) Next the fantastic maintenance staff, who always ensured you had a clean dry towel, by either giving them out or collecting them in, and keeping insects at bay by being always vigilant and cleaning any and all spills: Menace Crystal Always making sure everyone was always safe in the pool, and never missing a thing: Annieffe Fantastic service in the Buccaneers, and great conversation: Daeton Shenica Going the extra mile on the flow rider, and making our sons holiday one he will never forget: Devar Wayne Providing the most enjoyable experience on the sea, and ensuring everyones safety and wellbeing (All equipment free to hire) at the watersports station: Dwayne From the bottom of our hearts we are forever greatful, for the memories you have given us, and the experiences we had, the holiday would not have been the same without these fantastic people, who in a short space, I would concider friends. They do more than just a job, they provide a service with a smile, way beyond what is expected of them. They all work so hard, but always seem so happy to be there and help with anything.