Molton Brown UK Tracking Order Status

Disappointing that they use DPD.at for deliveries in Austria. No emails received re:delivery and when I contacted them it seems the parcel was never delivered due to "incorrect address" except it was my correct address! The customer service person had no solution except for me to refuse delivery and then 7 days later hope for a refund! Not what you expect from such a company and clearly I will not be ordering from them again!

I have bought a lot of Molton Brown products and although it is over priced it is a quality product .... or was. Now it has been diluted down and runs out of the bottle like a cheap knock off. Molton Brown have compromised the quality of their products and need to appreciate that it's not just about scent. Shame.

Only recently discovered however I haven’t been able to use any other shampoo since! I have the shampoo, conditioner bodywash and lotion all amazing products and fragrance lasts all day. The hydrating shampoo works really well on my girls who both have curly hair.

Went to molton brown outlet shop at Freeport Braintree. The sales assistant Julie was wonderful recommending products advising us of special deals etc Truly an inspiration and as always I ended up spending more than I'd planned

I like the fragrances and range of choice that Molton Brown offers in their shower gel range. What I do not like, and what has motivated me to write this review are two things: 1 - extortionate prices for shower gel products. Think £25 is a ridiculous price to pay. 2 - The bottles that the shower gel is placed into. Ive recently purchased an expensive set of three 300 ml shower gels online and when it arrived, two of the bottles have leaked a significant volume of gel from them. That was even with the seller taking precautions to try to mitigate this from happening such as using parafilm tightly wrapped around the bottle lids. It ended up that I travelled to Belfast from my home (a 60 mile round journey) to purchase a replacement shower gel for one of the bottles in the Molton Brown shop. This cost me £22.50 plus the cost of my fuel getting there and back. MB website is awful for raising a complaint due to character limit. Why is there a character limit? Suffice to say I dont think Id purchase Molton Brown products online anymore. I may not even purchase their products full stop until their prices are reduced.