Modell's Tracking Order Status

Ordered 3 items three weeks ago on #63610. Two arrived. The third one (primary reason for order) has not shipped. No info available online. Phone number is a recording that says to email customer support. Two email inquiries sent over the last 10 days but no reponse. Seems like a scam! Do not buy from here.

First of all I paid almost 50 something dollars for four pairs of sweats was told it would be shipped off in 5 days still have not received my item still has not been shipped off when I reach out to the company they have no information to give me the whole thing is just very unprofessional

I ordered a green hooded sweatshirt a got grey I will never order on line with them again.👎

Everything from the purchase to shipping was excellent! Item exactly as described brand new in box!!! Received before christmas which wasnt expecting, but definitely a plus. Thanks so much will purchase in the future. Very happy customer here.

My wife and I ordered a weight machine from Modell's last month. I ordered it on Memorial Day so I was not expecting it to ship out until the following day or even the day after that. Still, I figured that I would be able to pay for two-day shipping to get the order to me by the weekend so it was setup for the following week. Well, it did ship out two days after I ordered it, but this was still kind of factored in as a possibility in my calculations. That is why I paid for the extra shipping. For whatever reason, they decided to ship it FedEx ground, which made delivery take over a week. After verifying that I indeed paid for expedited shipping, I reached out to Modell's for a refund since it was obviously not utilized for my order. The refund was granted with no explanation and no apology. My request for a refund of my base shipping charges as well, since I would never have ordered this had a known they would ship it when and how they chose, was denied. When the machine finally showed up at our house, we opened the box to find some of the flat surfaces mangled and dented-in. What I found particularly interesting about this is that the packaging itself, including the braces used to package everything, were completely intact. This lead me to believe the item was packaged in the same condition, which is obviously also unacceptable. After watching Mitchell Modell on Undercover Boss, I was actually really looking forward to supporting his company. Unfortunately, it was not a positive experience and I would like to help others avoid the same.