ModCloth Tracking Order Status

I hope someone out there learns from my experience with this company and opts not to purchase ANYTHING from them. I bought a pair of shoes that were way too wide so I returned them. I waited for awhile to see if the refund would come through and it didn't so I reached out to a customer care person via email. The person promptly replied that they received the item but hadn't refunded it yet because the refund department was behind. This person processed my refund manually but it was for $20 less than I'd paid. When I questioned this, they let me know that ModCloth doesn't refund the original shipping fee ($12.95!) and that they charge another $6.95 shipping fee to return the item. So I paid $20 for literally nothing PLUS my time for returning the item. Plus, I'm not convinced I would ever see a return if I hadn't reached out to them directly. Why bother risking it? Not worth it!

This is where I got my wedding dress. It was beautiful which is why this is a 2 and not a 1 BUT their sizes are not accurate. I ordered a dress and it came in about two sizes too big. I was informed I could return it and was given the address. It was packaged and returned. I ordered the exact same dress in a smaller size. It fit very well and it was worn for the wedding. I gave it several weeks for a return to be processed but they never did. I contacted them regarding this and they said because I didn’t have courier information they wouldn’t refund me. So basically, I have one dress, but I purchased two.

Quality fabric and I received everything I ordered. It all fit well

Getting a refund for items I returned is taking FOREVER. Like, over a month. Not OK. * Update - I finally got an almost refund. They charge a RETURN FEE. So....over 30 days without my money back and not hearing a thing for them, no "we've received your return" and then on top of that $6.95 return fee. Very very not OK.

I'd heard conflicting stories of people's experience with ModCloth, and admittedly the reviews here don't make them look great, but I decided to order anyways and I'm glad I did. I made the mistake of ordering just ahead of the Good Friday/Easter Monday civic holidays, so the package vanished from tracking for a bit, and seeing as I was in a bit of a time crunch as I am moving, I contacted customer service. Both the phone and email representatives I spoke with were very helpful, informed, and friendly. I was assured by the email representative that if the package disappeared or came too late and was returned, she would process a full refund immediately. While the skirt I got wasn't really the fabric I was expecting, I still love it and it fits perfectly and I'm more than satisfied with my experience, I'll definitely be back.