MidPhase Tracking Order Status

Support CHAT is a miserable experience. Something is wrong when you need to wait more than 3 hours for a chat. Waited 3 hours one day, gave up, and then about 5 1/2 hours the next day when I lost my place and gave up. I then tried sales who answered chat in minutes. Jannique answered most of my questions which was great.

Been their customer for 18 years ir so, since some months the customer service went really bad. Live chat take hours to get hold to (10-25 clients in cue, each client takes 10-15mins) and eventually you have to give up. Ticket not replied since 2 days so far. Guys please be the good old midphase of the past

Very understanding and helpful response that answered my question.

I really appreciated Owen R's. support. I had been waiting on an open ticket support for over 24 hours with no response from Midphase. When reaching back out to chat support for a status on the open ticket, Owen resolved the Server 500 error that had me at a stand still.

Hosting plan switch wasn't completed properly, resulting in all my web sites going away. Contacting chat support, took 1 1/2 hours to get a response. Once support started responding though, the problems were quickly addressed and I'm entirely satisfied. Knocked off a star for the company, not the final support tech, for the earlier trouble.