MidPhase – Cashback, Rebates & Rewards

Support CHAT is a miserable experience. Something is wrong when you need to wait more than 3 hours for a chat. Waited 3 hours one day, gave up, and then about 5 1/2 hours the next day when I lost my place and gave up. I then tried sales who answered chat in minutes. Jannique answered most of my questions which was great.

Very understanding and helpful response that answered my question.

I really appreciated Owen R's. support. I had been waiting on an open ticket support for over 24 hours with no response from Midphase. When reaching back out to chat support for a status on the open ticket, Owen resolved the Server 500 error that had me at a stand still.

Hosting plan switch wasn't completed properly, resulting in all my web sites going away. Contacting chat support, took 1 1/2 hours to get a response. Once support started responding though, the problems were quickly addressed and I'm entirely satisfied. Knocked off a star for the company, not the final support tech, for the earlier trouble.

Once again, I hit a snag that I couldn't fix myself and reached out to my heroes at Midphase tech support. And once again, Benjamine fixed my problem and I was back in business. When I think of the painstaking time it takes to get something like this done with GoDaddy, A2, or some of the others my clients use, I'm reminded why I continue to be a loyal customer of Midphase since 2002!!!!!