Merchology Tracking Order Status

All the items came quickly and as expected. I also want to shout out Customer Service Specialist Mandy B. I needed an item next day and it inadvertantly had a ground label created. She quickly called the warehouse and confirmed it had not gone out. She updated the shipping and I got it in time. Great job Mandy!!!

Easy to work with, pricing was fair, and quality exceeded expectations

Horrible communication. Completed an order with them on behalf of my Physician Assistant class that went anything but smooth between poor communication, shady price changes, and poor quality items. Our "Patagonia" 1/4 zips were the cheapest fleece material I've seen with the logo slapped on, and they didn't even have pockets.

Ordered 12 hats, which was minimum purchase. Had a hard time finding my boyfriends favorite hats, in his size, so I just wanted the hats, no logo or anything. They said they couldn’t do it. I literally was paying their normal price and all they had to do was box and ship. Ultimately had to cancel the order. Very weird experience.

I paid for an order of a sample jacket, just to see if I wanted to order 9 more from Merchology. Here is what happened/didn't happen: I paid 172.00 for the jacket. I received an order confirmation. 3 weeks later, with no shipping confirmation yet, I reached out to ask what was happening. No reply, days later. So I reached out again. Again no acknowledgment at all. ***Finally, I received my jacket yesterday. It's the right size and style and is very good quality. Merchology really needs to communicate with customers better. I felt ghosted.