Mercato Tracking Order Status

I have used Mercato since 2020. It has been excellent, but in the past few months the customer service seems to have declined. If you need help during a live order, the help is excellent. If there is a problem with you order after you receive it, the interface is clumsy: I reported one problem immediately, upon receipt. BUt when I discoverd two problems with items, I could not report those problems through the website ( It said, the [prior] issue was being addressed) I sentan email about the issue with photo documentation I never heard back, and I just wrote for the 3rd or 4th time -- This happened May 31.and Today is June 17.

Product na 1,5 week ontvangen maar de maten kloppen niet en het prijskaartje was al verwijderd en zat er niet bij. Helaas is retour sturen nog een hele opgave. Je moet ze mailen naar ze komen steeds met andere oplossingen, ‘tegemoetkomingen’ enz. Maar een retour adres heb ik nog niet ontvangen.

Mercato is easy to use and customer service is personable and efficient with helping to solve problems. I'll be shopping with Mercato again, they gave me the most positive and simple online shopping experience for picking up my groceries. If it wasn't for their service and payment options, I wouldn't have been able to eat on Christmas day. Thank you so much, Andrea. You helped me get a decent meal that I wasn't expecting to have.

Shady. They have a 30 day free trial for their “Mercato Green” membership, which you get charged up front for, but you are entitled to a refund if you cancel. I cancelled and the automated thing tells me that I have my membership until a year from now. Nowhere was there a mention of a refund. I reached out to their customer service and they did issue a refund without hassle, but I find it very suspect that I had to reach out for a refund at all. This means that people who assume that they’ll get their money back (because of the “guarantee” on their website) won’t, and it also scams people who didn’t realize that they were entitled to a refund in the first place.

Was thankful that the grocery was delivered right up to my door and I didn't have to pay a cent....didn't get a y help from the city or govt before ,during and after the pandemic....thankful to MERCATO for the help....it just happened....today is tge first time i re eived free gro eries and got what I wanted ...just about 2 or 3 items were not available...that's fine ...non essential