Mercari Corporation Tracking Order Status

I have purchased from this company almost 100 times over the last five years. I'm my opinion, it has gotten worse each year with extra fees, sellers canceling, and scammers. What showed their true colors was their response when I did not receive my package for the first time. I did everything they asked: I filed an inquiry with the USPS, confirmed my address, checked around my house, and asked neighbors. Neither my security, nor any of the security cameras on my street showed anybody 'stealing' the package. Plus, I was home all day with a camera on my door. So, it was obviously misdelivered. Mercari said USPS showed it was marked delivered, so "good enough" and gave my money to the seller and closed my case. So now I'm without a refund and without the product (plus the shipping I paid for a product I never received). They took my money, and I have nothing. By the way, the consumer pays a 'Buyer Protection Fee' on every purchase...not that they would use it to protect you in this situation. I did file a complaint with the BBB that went nowhere. They are without integrity and I will never use their site again and will encourage others not to as well.

Title: Mercari Unfairly Withheld My Seller Payout – Beware! As a longtime seller, I trusted Mercari to handle transactions fairly, but my recent experience has been a nightmare. Mercari violated their own policies, reversed my rightful payout after awarding it to me, and issued a return label that didn’t even comply with USPS regulations—all while leaving me with nothing but a $20 reimbursement on a high-value item. Here’s What Happened: ✅ I sold a graded collectible card and shipped it securely using a trackable USPS label. ✅ The buyer requested a return, and Mercari issued an invalid First-Class Envelope return label, which is not allowed for graded cards per their own policy. ✅ Realizing this, I upgraded the label myself at my own cost, provided Mercari the updated tracking number, and they confirmed they updated the system and notified the buyer. ✅ The return tracking was never updated within 7 days, meaning per Mercari’s policy, the return should have been canceled, and I should have been awarded the sale. ✅ Mercari initially followed their policy, paid me my earnings, but then later reversed the funds without justification and gave my item’s full value back to the buyer. Mercari’s Excuses Don't Add Up: First, they accepted my updated tracking and told me the system was updated. Then, they claimed they only cover $20 for First-Class Envelope shipments—but they were the ones who issued the invalid return label! Lastly, they ignored their own 7-day return tracking policy, which should have finalized the sale in my favor. The Reality for Sellers on Mercari: Even if you follow every policy, Mercari can still take your money back. They allow buyers to hold your property and get fully refunded, while you get nothing. They will issue invalid return labels and then blame you when it backfires. I am now escalating this beyond Mercari, filing a dispute with their payment processor (Hyperwallet), a BBB complaint, and a Consumer Financial Protection Bureau (CFPB) report for mishandling seller funds. Final Verdict: ⚠️ Sellers, BEWARE of Mercari. If you sell valuable items, you risk losing both your item and your money due to their contradictory policies and poor seller protection. I hope Mercari management sees this and corrects their unfair handling of seller disputes. Until then, I strongly advise against selling high-value items on their platform.

As a seller since 2015, with over 600 reviews, with the products to sell to the buyers, Mercari treats me very poorly. They accept returns for basically any reason without logic, which ends up costing sellers even more money. The communication is horrible and the fees keep getting higher and higher. The most recent change was charging a commission on customer-paid shipping charges so I ended up having to raise the prices on all of my products so that I could cover customers free shipping. Needless to say, I haven't sold nearly as much as before the change and therefore not making Mercari much money either. Poor business model, if you ask me.

This review comes with VERY MIXED FEELIJGS.. I absolutely love Mercari for the most part very easy to list. The customers seem great but this is the problem their protection (shipping protection) they seem to blame everything on the seller and it’s ALWAYS ups I used to love eBay Mercari Facebook etc shipping was always usps priority or at least usps but NEVER ANYMORE! I have lost $3-400 in action figures due to damage during shipping but maybe 1 of ten was not packaged good enough and each time Mercari says they will not cover it because of this, my product was in a box and bigger bubble wrap without much movement at all in there it was perfect but Mercari won’t cover getting upset about this

Custom Support rather a buyer or seller is horrible!!.. You can't get anything resolve timely if issue6 do arise