Mensuas Tracking Order Status

I frequent both Mensuas and their competitor’s site. Yesterday I made an order just because they promised me a ‘store credit’ of $13-$15. Now their competitor promised the same deal but when I tried to actually receive that credit, it wouldn’t show at checkout and I was livid. I tried to get the credit THREE TIMES to no avail. When I went to Mensuas, the process followed their directions and my checkout was seamless. I changed my mind an hour later and canceled my order. Immediately I got a text message expressing that while they could guarantee that I called in time, but they would attempt to cancel. THEN, another five minutes and they asked if their response time was acceptable to me. THIS is the way to deliver ‘service recovery’. I’m gonna get REAL ACQUAINTED with mensuas.com in the future. I feel like they not only WANT my business, they SHOW ME that they do.

I ordered from them in the past. I can’t complain about the items, good quality and very good choice. My issue is with the aftermath. Over the last months I have received their marketing emails, and again and again I have requested to be unsubscribed. It hasn’t happened. As they are in the US, they don’t care about European law. I am going to block their emails now. They don’t seem to value their customers!

Have ordered 7 times from this site over the last 2 years and have received everything I've ever ordered perfectly. Mensuas: 1. Ships very fast. 2. Has a massive selection of cool items. 3. The quality of the merchandise is great. I love this site and will continue buying from them exclusively.

Mensuas.com is one place I still want to go back after being connected with for the last 3 years. The store has been my one-stop destination for intimate needs. From the very first time when I got my order on the promised delivery date and in a state that I wanted, there was no turning back. Being new to online shopping back then, the customer service responded immediately to all my inquiries and now I am a happy customer.

The product was delivered a day before the promised due date. very happy with the quick service.