Mountain Equipment Co-op Tracking Order Status

The "rock-solid guarantee" they're so proud of is not so rock solid anymore. Years ago I brought in an MEC brand tent for repairs. It was about 20 years old at the time and they fixed it for me, no questions asked. Ive also had a day pack fixed, again, no questionsasked. Today I brought in a pack, about 10 years old, and was told they didn't fix things any more, and anyway the pack was too old, even if they did. If they're not going to stand behind their products, fine, but they need to stop saying they will. If you want a company that really stands behind its products, buy your gear somewhere else.

Wrote a review and received confirmation that it was posted but when I checked it was not there. I followed up with customer service and I was assured it was just to soon and that it would be posted. Still waiting!!! Now I don't trust the reviews they post!

Have ordered multiple times off the MEC website and it has been effortless. Shipping was relatively fast (and free). Had to return one item (no fault of MEC, I just ordered an incorrect size) and it was painless with the supplied return shipping label.

Ottawa ON store. Excellent service re: Osprey backpack. Surprise 25% discount at checkout!

Thanks to John, David and Craig at MEC, Edmonton South! Three great guys, thanks! Special thanks to John, we covered many topics during two visits! I'll be back again because the service was *****!