Mark And Graham Tracking Order Status

Very disappointed! The items look so good online, but getting to see them up close and personal and being able to touch the material, it’s screaming CHEAP. The zippers are very hard to close (on a $1200) set of luggage. Worst of all, I had them monogrammed so I can’t return the set. Better to try before you buy. I wish I would have searched the reviews before buying a set. Lastly, they offer a coupon code, but it’s not usable with most of the items.

Wish I had read all of these reviews prior to asking my mother-in-law for a robe for Christmas. I cover my husband’s robe I got him from Brooks Brother’s, and Mark and Graham’s seemed comparable. It is NOT. The fibers in the robe started falling out as soon as I tried it on…before even washing it. The monogram was small and ugly. And my first reaction was that it felt like a cheap washcloth, not a $180 robe. My husband’s is this thick, luxurious terrycloth. Two stars because I thought there would be no way they’d help me on a gifted monogram item, but I emailed customer service and they were indeed helpful. They’re going to replace the robe (although I realize now I’ll probably have the same issue).

I have a couple of Mark and Graham items and I'm getting ready to purchase another. I have one of their leather totes and it is very nice quality, I love it and it has held up well. I get lots of compliments on it. I purchased a small leather pouch with a clear plastic front and had it personalized, which was a vinyl applique on the plastic. After a few months the personalization started to peel off. I reached out to Mark and Graham and was able to return it and get something else. I got a fully leather pouch and it is beautiful and has held up really well. I would highly recommend Mark and Graham products and will definitely be making more purchases for them.

Bought a Mercer waxed canvas duffle bag with "soft leather handles" that are clearly synthetic material. Lining color not same as shown, either. Did get a very nice agent who partially refunded to match the sale price that appeared day before my bag arrived but still paid way too much for a canvas and vinyl item. Lesson learned.

Horrible! I can’t complain that I paid $59.00+ tax+shipping=$79.00 in a iPhone 13 case that looks like $5.00 Is very,very bad. This is not a luxury as they says.