Man Crates Tracking Order Status

Everything was great except you forgot to include the gift note ☹️

Loved the 6.5 minutes it took my brawny son to open his crate. He loved everything inside and cant wait to try all the unique jerky. Great idea ---will order from yall again.

For the second consecutive year I've had issues with orders. The first year was an issue with a coupon code, this year the items received were not those advertised (there is a disclaimer stating the items pictured may not be available but there is a list of items that will replace them). I reached out to Customer Service (on Father's Day weekend) and they have agreed to make good and will send replacement items. I am disappointed that I have to go through this (especially given the substantial price) but the Customer Service is unparalleled and the product is delicious 😋 Also, last year they made good on the coupon code error as well

I bought a crate for Valentine’s Day for my husband. It came in a timely manner and it was quite nice to see him try and open it. It was very well put together. My issue is/was I received some jerky that had mold on it, when I reached out to the company they responded quite quickly. This is the message that was sent: “Thanks for reaching out! I'm really sorry to hear that some of the jerky in your Chef's Choice Jerky Crate was moldy. It's not the most common thing, but occasionally moisture is locked in while the jerky is being sealed by the manufacturer which allows mold to take root. Either that or I'm guessing there may have been a small cut or hole somewhere in the packaging that allowed air to get in and ruin the jerky. All it takes is a bit of moisture and some air to provide the perfect breeding ground and I'm bummed to hear you had to have your dreams of jerky goodness dashed by mold. I'll make sure that we get a replacement for that jerky out to you asap. This will be at no charge, of course. We want to make sure you get everything that you paid for! Heck, for the trouble, I'll throw in some extra jerky as well to aid in the fight against snack-time hunger. You will receive an email notification once we shipped the Jerky Heart: Root Beer Habanero 0.5oz Dave's Meat and Nuts is shipped and scanned by our courier in their facility. Again, I'm sorry your order didn't come in perfect condition the way we intended. Thanks for allowing us the opportunity to make this right.If you have other questions please call us. Have a Crate day! Juan G. Team Man Crates” They made a “shipping label” 2/14/23 the package never shipped. When I reached out again they sent 4 pieces of the beef jersey (the flavor that was molded) but as stated in the text there was supposed to be other stuff included. The replacement took nearly a month and a few email exchanges to be “fixed” and to be honest it wasn’t even fixed. The idea of the man crate is amazing. But when you’re told something and you get something opposite when you’ve read stroller reviews it’s disheartening at the very least.

I bought the beer customized crate for my significant other for Valentine's day. We realized one of the glasses (stout) was broken when the crate was finally open. I contacted Customer Service via email and inquired about a glass replacement. They responded the next day and to my surprise they sent another whole set of glasses. I will definitely use this company again and I recommend you to use the same. Boyfriend happy, house and life happier! Thank you for such an amazing experience. PR