Lume Cube Tracking Order Status

The light worked well for a year but then suddenly died and the company wouldn't help.

I have a gear problem. And because I came up working with professional great, it is hard for me to find gear that I can afford, and that meets my standards. Except that Lume Cube products do that ... And in the one case where there didn't, the excellent customer support fixed the issue with an upgrade ... They have more than earned my loyalty.

I love Lume Cube as a company! First, the products are innovative and beautifully designed. I just picked up their new Edge Light and it is just awesome. BUT, what really makes this company special is their customer support, at every level. I did have an issue with an order and it was handled quickly and professionally. I will go back again and again.

As a product, I like their stuff and order from as needed. But a couple of their products were not up to standards and I written two 3-star or below reviews which apparently they don't acknowledge or post on their website. This is outright dishonesty to their customer base.

The Lumecube Mini is a good solid product, very happy with the light! However, I ordered a 2nd one. It says shipped, Fedex says it never got the product. "Trying" to contact customer support is impossible. eMails and phone calls go unanswered. Good product, HORRIBLE customer service!