Love to Dream UK Tracking Order Status

Awful customer service. They dont stick to their returns policy... I just wanted an exchange from a thick to thin one. Never worn. But they refused bought less that 2 weeks ago Stuck with an expensive sleep bag. Absolutely ridiculous. I do not recommend at all

Love their swaddles but need to contact them and can’t find an email address anywhere.

Placed an order nearly a week ago and still waiting for my order to be dispatched. States in confirmation email that dispatch would be 1-2 working days. Don't tell us that if you can't go through with it. Also sent an email for an update and have no response back.

I ordered 4 swaddles last month, 2 newborn size & 2 for over 8lbs. Items arrived promptly. My baby grew quickly so I submitted a returns form for 1 of the newborn swaddles (unopened & unworn) on 09/10 which was over a week within the 30 day return policy so plenty of time to return. I never received returns info so tried calling but the number just hangs up when not answered so I followed up via email on 11/10. Over 8 days I have exchanged around 6 emails with customer service and still have not received a return form showing the correct refund value. They take anywhere from 24-48hrs to respond and often only do so after being chased up. They have provided a returns form however on my original order I received 10% discount across 4 items amounting to a total discount of £13. They have decided to refund me this one item I am returning less the full discount of £13 which is obviously incorrect as the 10% discount should be equally applied across each item. I have queried this and chased up and am no further in resolving this. Customer service in terms of returns for this company is absolutely shocking. The product however is good so only order if you know exactly what you want. I will not be ordering again.

We bought the 50/50 swaddle (0.2 tog) which can be used one or both arms free. It has worked fine but the fabric is so sheer that there are tiny holes in the swaddle.