Love to Dream UK – Cashback, Rebates & Rewards

Awful customer service. They dont stick to their returns policy... I just wanted an exchange from a thick to thin one. Never worn. But they refused bought less that 2 weeks ago Stuck with an expensive sleep bag. Absolutely ridiculous. I do not recommend at all

Worst customer service I’ve ever experienced when trying to return a faulty item. Will never order from Lovetodream again. Plenty of other suppliers offer similar products at a much lower cost AND fantastic customer service if needed.

Poor customer service for such a big company. I ordered 3 swaddles in bamboo fabric 0.2 tog for the summer. A month later one of the swaddles had developed small holes, which upon reading more reviews I see is a common issue. I contacted customer service to be told this wasn’t their fault and came with use of the swaddle. A swaddle that has been used a handful of times in the month we’ve had it. Apparently that qualifies as a product that is fit for purpose and the fabric doesn’t need to be durable enough to withstand a babies movement. I was told the holes likely occurred from my child self soothing and so wasn’t their fault they’ve made a product that a baby can’t actually move in without it disintegrating. I was offered 15% off another order: why would I order from them again when they’ve shown how poorly their manufacturing is? And how does 15% off compensate me for a useless swaddle. I have no doubt the other two I bought will soon follow suit. I won’t be purchasing their products again. Avoid if you have a real life baby who moves and not a reborn doll. They’d be perfect for dolls however so if you have one of those; go right ahead!

Love their swaddles but need to contact them and can’t find an email address anywhere.

We bought the 50/50 swaddle (0.2 tog) which can be used one or both arms free. It has worked fine but the fabric is so sheer that there are tiny holes in the swaddle.