LoveSac Tracking Order Status

Need to leave good review here because I agree with another... the bad reviews are USER ERROR!!! these are amazing!!! The people at the retail locations are AWESOME and helped me place my order for the new angled sides. I was ready to buy the other one, but was convinced to wait a few weeks and I'm so happy I did. This couch is awesome. I had to put it together alone and I'm a small woman. I was sweating for sure by the end... but it is doable. I do wish they at least offered it to be delivered and assembled with white glove service... the task of getting rid of that much cardboard alone was a feat! But I'm SO happy with my couch. I've heard issues with the lovesoft fill so I went with the original and its great. Maybe a tiny stiff at first but these things are built to last and the one I sit on the most, after a few weeks, is already wearing in so nicely. They recommend keeping one shipping box incase you want to return one or exchange.. maybe one cushion is weirdly not totally filled right and you want to exchange. I didn't have that problem but I got that advice. I love my couch. Its massive (I have it going three deep seats and an ottoman on one side. This couch is awesome. THey should offer a delivery option but whatever. Im so happy! I never want to move and will be sitting in this spot for the rest of my life.

I purchased my LoveSac because my sister has one and I thought it was pretty cool that it can be changed around, the covers can be washed etc. After purchasing my own LoveSac I have to say, it is not comfortable at all. I choose the down blend and the back pillows do not stay fluffed and my husband dislikes the actual seat cushion as its not comfortable for him. Since my sister has one, I thought I would change out the back pillows with her since she has so many, and still no relief. I have chronic back pain after having spinal surgery in 2018 and although I love the functionality of the LoveSac, it is not a comfortable sectional. This is my 6 month review as I wanted to wait just to see if this is truly the case. My husband and I have to manipulate, add other pillows, or just sit elsewhere to get relief because sitting on this sactional becomes painful. I contacted Lovesac about swapping out the back pillows as I happened to like the seat cushion, but they don't have that option; its all or nothing (meaning I would have to take them all back and swap, I can't keep the seat cushion and just swap out the back). This sectional is rather expensive and I'm very disappointed in this purchase. I did sit on all of the options in the store, but shopping without long term sitting, it's hard to decide which cushion is actually the best. Down Blend I wouldn't recommend especially if you have back issues.

Ordering was simple enough and we liked the versatility you get with the rearrangeable pieces. It IS very comfortable and nice quality. Our biggest issue was with delivery. My husband and I both work full time and needed to coordinate when the couch would arrive. We live in a walkup on a busy street in a big city. We don't have the luxury of time or space with deliveries. Since we ordered our couch through a retail location, I wasn't able to check up on our order through the website. I spoke to customer service for updates and was assured we would get tracking info once our pieces shipped. We never got tracking. One random day FedEx called and said they were downstairs with our delivery. It arrived earlier than the estimated 8 to 10 weeks which could be considered a win but without tracking or even knowing it had shipped, we were not at all prepared. I was home to receive the order but my husband was not. The FedEx driver at least helped pack the boxes in our tiny entry way but it was up to me to get all 12 up the stairs and into our condo. The packages are bulky and HEAVY. It was a disaster. For the amount you're paying you'd think it would be delivered fully assembled with white glove service. This is the main reason my rating is so low. We originally bought a couch through Interior Defined, but after 2+ months of waiting we were told they were bought out and we would not be getting our order. At that point we just needed something and placed an order through lovesac. If we weren't desperate, we would have kept looking since lovesac is so expensive for what you get.

I have a VERY small space & found that 2 seats and 2 sides are the perfect fit & when I move to someplace with more room I can add more pieces, I saw a lot of horrible reviews here but mostly great reviews everywhere else so since I had such a positive experience I decided to put my review here.. It sounds like most of the issues ppl are having are user error and not paying attention. Sorry not Sorry. These are built for life and if used correctly seem like they will last that long. ppl need to stop blaming a great product bc they don't take care of it or use it correctly.. smh

Lovesac does an incredible job on their marketing. They do videos, and commercials of couples re-arranging their couches so easily, and it almost looks fun! The spill red wine, and with a breeze you can take it off and wash it. That part is true. You can take the covers off and wash them. However there's a lot of other couches on the market where you can do the same. It's the putting them back together part that is a divorce waiting to happen! These things are ridiculously hard to put back together! I shouldn't have to skip a day at the gym, because I know I'm going to get my full body workout putting the covers back on. Not worth the aggravation. I own 3 airbnb's and in those I put a pottery barn couch which the covers can be washed as well, in my opinion it is superior to the lovesac.