LA Apparel Tracking Order Status

Poor experience...i won't recommend!

So i ordered 1,5 weeks ago and my order just arrived (i live in Germany so it takes a bit more time) The products are great quality (like it was with American Apparel before) and i‘m really happy about it. They are a bit more expensive than H&M or Zara, but they produce in the US, so i‘m glad to pay more but don’t support child labour or whatever.

Edit: After my initial review, I decided to send another email to customer service. I'm happy to report that everything was resolved quickly then, and all is good now. Thank you for the help. Original review: EU-order: They sent my order to a wrong address somehow. I have send them polite e-mails about the issue, trying to give as much information as I can. I understand mistakes can happen, so I was expecting it would be no big deal and could be easily resolved. Instead, the mails I sent are getting absolutely ignored or Axel sends 2 very short emails back. No nice or clear communication at all. Not giving me much information or help. After a I had given them enough time to reply, I tried to make a Paypal claim because Axel was just not responding. I politely explained what went wrong and gave as much detail as possible. Instead I just get a very short unpleasant response saying "what do you want us to do" to my detailed and friendly message... Again not helpful. What I would have liked this rude company to do was to simply refund me for their mistake. But instead they ignored it. How is it even possible to send it to a completely wrong address? I gave my correct one, I even ordered before a few years ago and it went fine. It's like someone at LA Apparel is manually writing down addresses and made several typing mistakes. Now I have no order and also no money. I feel scammed, as it was a lot of money. Do not order here, because if you run into an issue because of a mistake THEY made, you can say farewell to your money and will be treated really badly even when being friendly yourself. :(

i received my package but it had the wrong stuff inside their team let me keep the items and resent my actual order with express shipping

Pour ma première commande je suis ravie, livraison rapide, qualité excellente et ça taille à merveille, je recommanderai sur ce site !!