Lightailing Tracking Order Status

Great product from lightailing I've had loads from this seller, top quality sets Highly recommend to Lego fans who want to add more detail to their sets, Not yet added to my Lego museum but looking forward to once built Great help customer feedback if running into issues, overall can't fault the company 5 star from me

So i managed to find out which LED strip is which, this can easily be solved by simply numbering the strips or show an image with the lights on (so you know which one is which). Yet they choose to picture the LEDs turned off.. I Wrote an review on the website but of course it was removed due to it being critical. (So i am sure there will be plenty more that might've complained but hey who knows). It was a 3 star review but this made it into a 2. There is no dim on the device and the lights are so bright it's insane.. i cannot imagine anyone looking at this for more then 20 seconds before thinking yea turn it off again. As it can actually light up a complete room. The instructions are not actually well written but poorly translated and missing steps in my opinion. All in all this could be a very nice and premium product, but the way this company seems to work shows a Chinese mentality. Which we all came to know as cutting corners and poor business practices as removing reviews and who knows what more. Sad to see they don't want to put in the little extra work to make this in a actual premium state which we do pay for with that price.

The products are good. The customer service is top notch. Every time there has been an issue with an order they are quick to remedy the problem. Would recommend

Outstanding customer service. I bought the Hogwarts Castle lighting kit from Amazon and one of the parts was defective. Customer support was friendly and they acted quickly to send a replacement part, which works perfectly. I highly recommend.

Broke one of my Ninjago Garden lightning cord myself however after contacting the helpdesk they shipped me a new one for free! Thats what I call great aftercare! keep up the good work!!!!