LeisurePro Tracking Order Status

I ordered a snorkel set from scuba.com. The first time I used it, the fin strap was too loose and it kicked off in the water. I live on a lake where the visibility under water is not so good. Unfortunately, I could not find it. I was surprised to learn that it did not float. But the very good news is that when I called scuba.com and explained the situation, they were extremely accommodating and not only send me one new fin, but a set of two new fins without a big hassle. Very Impressed! John M.

They claim to have the best return policy out there but you have to pay return shipping. Personally I would use Amazon. Just take returns to your local whole foods free of charge.

I used to buy a lot of scuba gear from these guys back when I was diving a lot. Service was good, prices were awesome, and lots of products. I dont dive now so am not sure but no doubt the postage costs have risen (I live in Australia), as with most US companies. And they have to compete with Ebay and Amazon now.

I have ordered thousands of dollars of diving equipment from Leisure Pro and they have always been very good about sending me what I ordered and making sure it's right. Their prices are also very competitive and they match competitors' prices if you can find something for less.

They're competitive with Amazon (very good prices) but the shipping dept. serious suck. They sent me the wrong dive knife...then I had to send it back get the right one. The sent me the wrong size... then I had to send it back and reorder... they back-ordered an item which held up the shipping on the other two items (needed for the next dive trip) and never let me know... a few days before leaving to Bonaire I called and they told me that the order was held up and would ship the next week! I need to pay $35 for two-day shipping. They seriously need to get their shipping department in order.