Kuru World's Most Anatomical Active Footwear Tracking Order Status

Customer support equal to the exemplary support of their shoes

Your website is not user-friendly. It's difficult to find the chat box or a phone number. I've written emails and got no answer. When I tried to look for help, I only got windows popping open to show me more shoes. When I ordered the shoes, I typed the correct shipping address, but when I entered my credit card info, the information changed. It was important to correct that information before the shoes shipped, since they are a Christmas gift. The chat box closed on me the first time, so I had to reopen it. It took several minutes before an employee answered. It was someone named Seth. Once I explained the problem, he resolved it quickly.

Kuru shoes do exactly what they claim to do- they eliminate foot, knee and hip pain!

I own five pairs of Kurus, with the sixth currently on its way, all which have made my feet happy for the most part. However my most recent pair the Motion Ridge, had a flaw I felt they needed to know about. They are only a couple months old and the soles are wearing thing within already. I wanted them to know a more durable sole would benefit the otherwise very comfortable stable hiker. They were super prompt in a reply and have given me a credit towards another pair of shoes, wow ! I was not looking for or expecting that but goes to show they have a great customer service team standing behind their products! I am an active 60yr old female whom has suffered with plantar fasciitis, arthritis, Raynauds, high arch, wide forefoot with a narrow heel and Kurus have prevented me from being side lined a lot !!! I am hawking them to people all the time…solicited or not! Thank you team Kuru!

Amazing shoes, great rewards program & customer service representatives! I work in childcare, am on my feet many hours a day, and have developed Plantar’s Fasciitis. Kuru has made all the difference in the world. They’re the main rotation of my shoe wardrobe, from flip flops to slip-ons to Chelsea boots. My high arches are always fully supported, and there’s plenty of shock absorption between me & the pavement, which helps a lot with the foot pain.