kiara sky Tracking Order Status

I had an issue with the top coat in the pack I was sent. I emailed the company and they told me that sometimes this happens in transit and to put the bottle in a cup of boiling water for 5 minutes. This didn't help. When I went back to the company to ask them to either refund or replace the product, they asked for images. I sent a video to them via email - each time they said they hadn't received it. Refusal to help beyond that. Expensive product with terrible customer service.

so i bought their led lamp love the fact that has a wide opening to put hand into but make sure customer puts hand to fingerprint plate or thumb doesnt cure. i bought the gel base and no wipe topcoat a few customers later they returned with gel peeled off ( i was confused as to how new lamp fresh product ) well after carefully checking the issue i thought it was the lamp (brand new) so had to return but than i used a workers lamp and same thing even the top coat was dull and still not cured so i tried another brand from my work place and no issue with there product so contacted kiara sky and was told no other complaints hard to believe so finally i asked to talk to head person in charge ( im still waiting they dont care about my business or concern) but it was after their 30 window i had bought a few bottles and they allowed me to return .... not happy with the product nor customer care this is my lively hood and cost me my reputation and clients ..... not even sure ill purchase again.....

15 year nail veteran, I'm sorely disappointed with Kiara sky. This is not a company for nail professionals. Their products and equipment are very poorly made. Their dust collector has no suction, their nail drills arrive broken and never get repaired properly even though they should be under warranty, they block all the negative reviews of their products from nail professionals and only allow the good ones. I've never seen such a shady company receive so much business, they definitely have a good scam going. If you value your money don't shop Kiara sky. The one exception is their acrylic brush. That is the only item of value and quality they sell.

On 07/06/23 I gave Kiara Sky 1 STAR review. I am happy to report that they made it right. They apologized and are sending me a new bottle...full this time. :-) Thank you Kiara Sky for correcting the error! ;-)

I like the products but takes forever to ship.