KENDRA SCOTT Tracking Order Status

I received excellent customer service from Jessica I am shocked to see the bad reviews for Kendra I love their jewellery and they offer free shipping to UK. I wish they still had a UK store. Anne

After leaving a 2-star review about shipping, I deleted it. Why? Because Kendra Scott used a different type of delivery for the Christmas rush. I was over the moon with the speedy shipping. While there was a simple glitch with one piece of jewelry, I did visit the store in person. Customer Service emailed me promptly and this was another HUGE plus. I hope the company continues to build back up after many negative reviews. Thank you!

In general, I don’t have issues with Kendra Scott. The necklaces I’ve purchased in the past are good enough, though a little pricy. I’ve recently had issues with shipping, as they’ve changed who they ship through and they cancelled an order because the Veho company couldn’t get to my address. This was to be a very special gift for my teenage daughter and I was so upset that they couldn’t ship the package through UPS or FedEx, especially since in their FAQ, they state all shipping is through those two companies whom have no issue delivering to me. They gave me a refund, and I’m grateful for that, but they saying they can’t re-ship my order through FedEx or UPS left me feeling like their customer service is not satisfactory. I will admit I don’t understand the logistics, but it shouldn’t be difficult. Also, update your FAQ to include VEHO as a shipper of choice. Overall, it’s just frustrating and I will not be ordering from them again.

Jewelry is expensive even if it's on sale , jewelry tarnishes,I bought a bracelet and a cross necklace and both have tarnished , customer service is great up until you want to return,then service isn't so great,if you buy a watch you are responsible for running around time to buy a battery because batteries don't work , disappointed 7

Ordered two Audrey studs, £155 each-noticed only one was dispatched and pointed this out to customer services, told apologies but only one available.. we will refund you the one. Pointed out I ordered two, order was confirmed £310 taken from my account!! One stud is no use to me and was for a gift, now need to refuse DHL delivery and wait up to 10 days for another refund!!!! - after being disappointed in a shop as no stock, was told to order online for efficiency!??? Very unhappy customer who has to tell her daughter her set will not be completed after purchasing a necklace and charm!!! Refund was issued after I refused DHL package.