KandyPens Tracking Order Status

I bought a K-Vape Pro in the summer of 2020 and it worked perfectly well for a couple years but stopped heating up recently. I emailed KandyPens explaining the issue and a customer service representative got back to me within two hours to determine my case's eligibility for the lifetime warranty on the battery (thank you, David!). He had clearly read what I sent rather than sending a boilerplate response and asked for a short video demonstrating what I described so he could confirm it was a battery issue. They shipped a replacement to me in London at no extra cost (arrived 15 February, so within two weeks). Really pleasantly surprised at this standard of customer service!

I can not highly enough about the customer service this company is on point what a smooth process on there warranty had new product in days thank you again for your GREAT customer service.

I had a pleasant experience with kandy pens. My oura wasn’t working and they were quick to fix it and diagnose the issue.

I would like to know how I exchange my pin this is the second one I bought no the first one I lost I liked it so much that I bought another one I’ve had the other one for about a month and it went out on me at the light goes on but it doesn’t wanna heat up is there anyway I can exchange it

Updated to 5 stars. Great customer service. Contacted support and they sent me a new pen that day. New one works great. Brand new c box pro. Charged it out of box, red LED light appears as expected. Never turns off, unit will not turn on. Totally useless right out of the box. Auto reply received from customer support says to expect delays. What a crock. Don’t buy their products, very likely will not work…wasting your time and money. The C Box Pro sure looks nice, but would be nice if it actually worked.