KandyPens – Coupons, Promo Codes & Special Offers (5)

I bought a K-Vape Pro in the summer of 2020 and it worked perfectly well for a couple years but stopped heating up recently. I emailed KandyPens explaining the issue and a customer service representative got back to me within two hours to determine my case's eligibility for the lifetime warranty on the battery (thank you, David!). He had clearly read what I sent rather than sending a boilerplate response and asked for a short video demonstrating what I described so he could confirm it was a battery issue. They shipped a replacement to me in London at no extra cost (arrived 15 February, so within two weeks). Really pleasantly surprised at this standard of customer service!

I can not highly enough about the customer service this company is on point what a smooth process on there warranty had new product in days thank you again for your GREAT customer service.

I had a pleasant experience with kandy pens. My oura wasn’t working and they were quick to fix it and diagnose the issue.

Updated to 5 stars. Great customer service. Contacted support and they sent me a new pen that day. New one works great. Brand new c box pro. Charged it out of box, red LED light appears as expected. Never turns off, unit will not turn on. Totally useless right out of the box. Auto reply received from customer support says to expect delays. What a crock. Don’t buy their products, very likely will not work…wasting your time and money. The C Box Pro sure looks nice, but would be nice if it actually worked.

This company has gone above and beyond for me! I'm a UK customer, so I usually like to keep things close to home, but I went against that and I couldn't be happier. The crystal 2 is my first dab pen, however, I researched for a whole month before making my move. Before this I've only used concentrates via vape carts and boy I was getting sick of 1) the cost of them, 2) the constant faf on with leakage, filling and the kit you need for that, and 3) even the best quality carts burning out before all my product has been used, which takes me back to number 2. As an occasional hitter, this baby hit the spot in two tugs, I was right where I wanted to be! There is a bit of a learning curve with this device, which I found fun, ha, so don't be put off if your not getting there straight off the bat. Kandypens customer service are their to help and they emailed me within 24 hours, every time I had a question, and I had a few, ha. I can't speak enough about how helpful kandypens customer support has been, I didn't even get this kind of service when I bought a £12k cat, seriously! These bucket style dab pens are a solid replacement for cartridges! Yes you have to clean it after each session, but what the hell don't you have to clean. Small price to pay to be away from carts and its not that hard to clean either. The lifetime warranty was definitely another deal breaker, that's confidence in your product! Kandypens have a loyal customer in me and I've just ordered an oura erig from them. Love you lots guys and thanks for the, all round, great experience x