JR Cigar Tracking Order Status

I don't have a problem with ordering from JR. I have a problem with the cardboard trash cigars they produce. JR Alternatives? Alternative to what? Rolled up cardboard and paper?

I have bought cigars from JR for the last ten years. I only had two issues in delivery date, which turn out to be out of their control. I live in Canada and when I come to the US, I only have 3to 4 days. I can trust JR to have my order delivered at the reception. I have always received friendly and cordial services from their Client Department. As for the quality of the cigars, I have never been disappointed!

JR is excellent. While they have gotten rid of the free shipping program (BRING IT BACK PLEASE!) it’s still got amazing perks. I think if their website was more user friendly and explained things better and popped the info up it would be better. For a long time JR cigar babies its customers and it shows. It’s clear not many read the fine print which makes you all bad mouth a perfectly reputable company. It’s just that majority of people don’t read the details and they get their feelings hurt when they don’t get their way. Many reviews in here are this. Make the website more user friendly, get agents who sound like they enjoy working there, bring back jr plus. That’s all.

I have been buying from Jr for over 20 years. I have had the occasional mishaps in shipping or auction mistakes and their customer service has always been exemplary. There was a rough patch some time after Jr was acquired by...some other company but they managed to fix it. I buy a lot of cigars and have about $350 per month cigar budget. Each morning I used to savor the few minutes I spent reviewing new deals and the auction. Thus suddenly stopped being pleasurable. The auction was discontinued, the over all prices went up. It used to be that no one could beat Jr prices. No longer, their prices are all identical to each of their competitors. Favorites are constantly discontinued. Their "loyalty " program was cynicly crippled and the sales are perpetual repeats of the cigars they have trouble selling. I can only apply loyalty points if there are no other sales on the product, I can not apply any more than ten dollars per purchase and the points expire. Often. I have stayed up to see if some of their sale cigars were in stock at all the moment the new sale appears and lo there are many brands thar were labeled out of stock the instant the sale is published. This company no longer caters to the old school cigar smokers who were fiercely loyal to Jr and lew Rothman. There is no reason for me to frequent the place and I have been sending my cigar dollars elsewhere. Jr is now just one more brutal, insensitive cigar "outlet" where immediate profit to the last cent is all that matters.

Great customer experience fixing a verification issue. Huge shoutout to Tiffany Tate who worked wonders to ensure our order was delivered on time.