JESSICA LONDON Tracking Order Status

After spending 7 hours over two months trying to resolve this issue, I am adding my complaint to the pile. I tried to return some items less than 30 days after receiving them (did not fit) but received several QR codes. I tried numerous times to reach Customer Service to ask which QR code to send my return back with (including 2.5 hours on hold waiting to reach someone) and several call center reps later, I was told the time limit has expired and there is nothing they can do. So, I am out over $200 and stuck with items that do not fit. Due to this, I will be leaving a highly negative review with the Better Business Bureau, my State Business Commissioner, and contacting a local TV station that specializes in resolving issues like this. Do NOT shop with this company unless you want to have an experience like mine. Negative 10 stars here for truly awful customer service.

I recently returned part of an order (a blazer) that I paid $98.55. The rest of the order was supposed to arrive in time but did not so I cancelled and returned the jacket. I only received $68.05 for the return. When I called, I was told by a supervisor that I had to pay shipping and processing fees. None of this was listed on the emailed return receipt and the website states "free returns." I have been an extremely satisfied customer for 30+ years, but this is the end for me with this company. No more orders. Do not send me anymore catalogs.

I ordered a few items this summer .. got them delivered to me in 3 business days.

Purchase an item and returned it because I did not like the fit. My phone xpectation was that my credit card would be credited only to find out that a gift card was given instead. When I requested to have the gift card canceled and the credit placed on my account I was told it would cost me 10.95$ from the credit that was minus the shipping cost. So I would get back half of what I paid for the item. So after going back and forth with the rep she told me she would forfeit the 10.95$ fee.. well when I looked at my statement it reflected the fee was not forfeited. I have cut up this card and will never order for Jessica London Again. Very dissatisfied with the service.

Awesome service and well maintained.