JESSICA LONDON – Cashback, Rebates & Rewards

After spending 7 hours over two months trying to resolve this issue, I am adding my complaint to the pile. I tried to return some items less than 30 days after receiving them (did not fit) but received several QR codes. I tried numerous times to reach Customer Service to ask which QR code to send my return back with (including 2.5 hours on hold waiting to reach someone) and several call center reps later, I was told the time limit has expired and there is nothing they can do. So, I am out over $200 and stuck with items that do not fit. Due to this, I will be leaving a highly negative review with the Better Business Bureau, my State Business Commissioner, and contacting a local TV station that specializes in resolving issues like this. Do NOT shop with this company unless you want to have an experience like mine. Negative 10 stars here for truly awful customer service.

I recently returned part of an order (a blazer) that I paid $98.55. The rest of the order was supposed to arrive in time but did not so I cancelled and returned the jacket. I only received $68.05 for the return. When I called, I was told by a supervisor that I had to pay shipping and processing fees. None of this was listed on the emailed return receipt and the website states "free returns." I have been an extremely satisfied customer for 30+ years, but this is the end for me with this company. No more orders. Do not send me anymore catalogs.

Rated one star because I can't rate this company any lower. Ordered a pair of shoes on Sunday for an event on Friday and paid extra to expedite shipping to 1 to 2 business days. It's now Tuesday and the shoes haven't been shipped. I called and was told I'll get the shoes 1 to 2 business days after theyre shipped. They're unable to tell me WHEN they'll be shipped. I tried to cancel the order at this point and was told I can't cancel the order because it's being processed. It isn't shipped, you can't tell me when it'll be shipped but you can't cancel the order? Ridiculous. Don't even think of doing business with this company.

I ordered a few items this summer .. got them delivered to me in 3 business days.

Awesome service and well maintained.